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OPERATION IT SERVICES MANAGER

Volkswagen Group OPERATION IT SERVICES MANAGER

Job Description

Tasks

Primary responsibility for the strategic planning and implementation of the IT service strategy of Audi Mexico.
Primary responsibility for planning, designing, tendering, awarding and implementing the SLA-based operation of IT Services
for Audi Mexico.
Primary responsibility for IT platform operation, development and lifecycle management.

Develop Services

Assure the availability and security of the IT systems and platforms for all the core processes of Audi Mexico.
Control of the service providers for the 2nd and 3rd level support of the operated IT systems.
Hosting and operation of VW Group applications / systems in the Audi Mexico data centers.
Working on Audi IT & Digitalization and VW Group programs / projects with main or partial responsibility.
Define IT Architecture for projects, able to comply with availability and security requirements.

Operate Services

Managing production-related client hardware.
Managing the User Help Desk and service points for every IT service.
Planning and controlling the SGK, Invest and Personal budgets according to KPI specifications.
Advice on the fields of expertise and business areas by selecting suitable IT services and adapting the service portfolio as needed.
Comprehensive control of the operating processes of the IT Services of Audi Mexico.

Team

Continuous development of IT employees regarding project and service competences focused in new IT technologies.
Exclusive decision-making authority on the use of relevant IT technologies for Audi Mexico.
Exclusive definition of service goals and service levels for Audi Mexico.
Exclusive content-related contract design with external service providers for the control of complex infrastructure services and the provision of services by service providers.
Defining the prioritization of innovation, technology and optimization projects (CIP) and establishing the implementation
decision.
Exclusive definition of process steps to ensure service quality within the given Audi regulatory environment.
Right of proposal for supplier nominations.
Representation of the IT Services interests / strategy of Audi Mexico in the VW Group committees.
Exclusive decision-making authority for savings strategies in IT-related services.

Responsabilities

Supplying the company with basic IT services and IT infrastructure platforms (data centers, network, storage, servers, databases and middleware, platforms, cloud, operational IT security, client computers, mobile phones, production-related client hardware and User Help Desk).
Evaluate and decide the Audi IT platform solutions for all (KAP and SUP) projects.
Ensuring the availability, integrity, recoverability and security of the infrastructure platforms and agreed SLA's.
Adherence to compliance and IT security requirements in infrastructure platforms.
Ensure legal hold requirements in infrastructure platforms.
Compliance with data protection regulations in the infrastructure platforms.
Budget for IT Infrastructure and Services.
Local responsible for IT suppliers (nationals and internationals).