Operation Manager (Beauty)
We're Hiring: Operations Manager (Beauty Industry)
Key Responsibilities
- Oversee the daily operations of multiple beauty salon outlets.
- Lead, coach, and motivate Outlet Managers and salon teams to achieve sales and service targets.
- Ensure excellent customer service and maintain high treatment and service standards.
- Monitor outlet performance, productivity, and profitability.
- Implement and maintain company SOPs, policies, and operational excellence.
- Train and develop outlet teams to build a high-performing workforce.
- Handle customer feedback and resolve operational issues promptly.
- Work closely with Management on business strategies, promotions, and outlet expansion.
Requirements
- Minimum 3-5 years of operations management experience in the beauty, wellness, aesthetic, spa, or retail industry.
- Proven experience managing multiple outlets.
- Strong leadership, communication, and people management skills.
- Results-driven with excellent problem-solving and decision-making abilities.
- Able to work in a fast-paced environment and adapt to business needs.