Operation Manager, E-commerce Operations (Supply Chain / Logistics / CX)

kokozi is looking for an Operation Manager, E-commerce Operations, with hands-on experience in supply chain and e-commerce operations. This is the only operations role in Taiwan, so you will own the full operations process on your own: importing products from Korea, product certification, inbound and outbound, inventory and logistics, as well as our online store and CX (customer experience). Beyond day-to-day work, we want you to lead demand forecasting, inventory efficiency and cost improvement, and to make operations more efficient through automation and better processes. We are expanding our sales channels, and we would love to have you grow with us.

[What You Will Do]
▪️Supply Chain & Inventory

• Own demand forecasting and inventory planning, and keep improving forecast accuracy
• Allocate inventory across sales channels based on demand; improve inventory turnover and reduce stockouts and slow-moving stock
• Lead cost improvement for inventory and logistics

▪️Import, Certification & Logistics

• Manage ordering, import and customs clearance for products from Korea
• Handle product inspection and certification applications (e.g. BSMI, NCC)
• Manage daily inbound and outbound operations (shipping, receiving checks, stock movements) and coordinate with 3PL and logistics partners
• Evaluate warehouse relocation or expansion as inventory grows

▪️Online Store & CX

• Manage the Shopify back office, including orders, product and inventory data
• Reply to customer inquiries daily and handle after-sales service, returns, exchanges and complaints to improve customer satisfaction
• Automate repetitive tasks and build SOPs and KPIs

[What We Are Looking For]

• 5–7years of experience in supply chain, logistics or e-commerce operations; experience with a D2C online store is a plus
• Hands-on experience across import, inbound/outbound and inventory management, with the ability to own the full operations process independently
• Hands-on experience in demand forecasting and inventory management
• Experience managing 3PL or logistics vendors
• Strong Excel and data analysis skills, with the ability to propose improvements based on data
• Willing to handle daily hands-on work; proactive and able to work independently in a small team
• Able to read and write English (to work with our headquarters in Korea)

[Nice to Have]

• Experience with the Shopify back office
• Experience applying for product inspection and certification (e.g. BSMI, NCC)
• Multi-channel inventory experience (e.g. Shopee, momo)
• Experience in international logistics or import/export customs clearance
• Experience in process design, automation projects or building SOPs
• Startup or small-team experience

kokozi 正在尋找一位具備供應鏈與電商營運實務經驗的電商營運副理。此職位為臺灣唯一的營運負責人，需獨立負責從韓國進口、商品認證、入出庫、庫存與物流，到官網營運與 CX（客戶體驗）的完整營運流程。我們希望你不只能處理日常實務，也能主導需求預測、庫存效率與成本改善，並透過自動化與流程優化提升營運效率。我們正在持續擴展銷售通路，歡迎希望與團隊一起成長的你加入。

[工作內容]
▪️供應鏈與庫存

• 負責需求預測與庫存規劃，持續提升預測準確度
• 依各銷售通路的需求有效分配庫存，提升庫存周轉，減少缺貨與滯銷庫存
• 主導庫存與物流成本的改善

▪️進口、認證與物流

• 負責自韓國進口商品的下單、進口與報關流程
• 負責商品檢驗與認證申請（如 BSMI等）
• 負責每日入出庫作業（出貨、到貨確認、庫存異動），並與第三方物流（3PL）及物流廠商協調
• 因應庫存成長，評估倉庫搬遷或擴充

▪️官網營運與 CX

• Shopify 官網後台管理，包含訂單、商品與庫存資料維護
• 每日回覆顧客詢問，並處理售後、退換貨與客訴，提升客戶滿意度
• 推動重複性作業自動化，建立 SOP 與 KPI

[條件要求]

• 至少5年以上供應鏈、物流或電商營運相關經驗，具 D2C 自營官網經驗尤佳
• 具備從進口、入出庫到庫存管理的實務經驗，能獨立負責完整營運流程
• 具備需求預測與庫存管理的實務經驗
• 具備 3PL 或 物流廠商管理 經驗
• 具備良好 Excel 操作與數據分析能力，能以數據提出改善方案
• 願意親自處理每日實務，具主動性，能在小團隊中獨立作業
• 需能閱讀與書寫英文（與韓國總部同步協作）

[加分項目]

• 熟悉 Shopify 電商平台後台操作
• 具備商品檢驗與認證（如 BSMI、NCC）申請經驗
• 具備多通路庫存管理經驗
• 有國際物流或進出口報關相關經驗
• 曾參與流程設計、自動化專案或 SOP 建置
• 新創或小型團隊工作經驗