Operation Manager

Overview

Responsible for managing daily store operations, leading the team, ensuring excellent customer service, and driving sales performance while maintaining company standards.

Key Responsibilities

• Oversee store operations, inventory, and visual merchandising.
• Achieve sales targets and manage store profitability.
• Lead, train, and motivate store staff.
• Ensure excellent customer service and handle complaints.
• Manage budgets, expenses, and financial reports.
• Ensure compliance with company policies and safety regulations.

Requirements

• Minimum 5 years of retail or F&B management experience.
• Strong leadership and communication skills.
• Problem-solving and financial management abilities.
• Knowledge of food safety regulations is a plus.

KPIs

• Sales performance and profitability.
• Customer satisfaction.
• Staff retention and engagement.
• Inventory accuracy.