Operation Manager

Kendrick Recruitment is currently seeking an experienced Operations Manager for a luxury lodge in Kenya. This is an exceptional opportunity for a hands-on hospitality professional with strong operational expertise, outstanding leadership skills and a genuine passion for delivering world-class guest experiences in a luxury lodge environment.

Key Responsibilities

• Oversee the daily operations of Housekeeping, Maintenance, Safari Shop, Night Porters and Massage teams.
  
• Lead, mentor and develop departmental teams through regular briefings, coaching and performance management.
  
• Act as the key link between department heads and the Lodge Manager to ensure smooth daily operations.
  
• Deliver exceptional guest engagement by hosting meals, handling guest requests and resolving concerns professionally.
  
• Conduct operational inspections to maintain the highest standards of presentation and service.
  
• Attend Heads of Department meetings and monitor guest feedback to drive continuous improvement.
  
• Prepare operational reports, analyse performance trends and identify cost-saving opportunities.
  
• Coordinate staff training and support leadership development within the team.
  
• Oversee lodge operations during the Lodge Manager's absence.
  
• Provide relief support for Food & Beverage operations, including service coordination, stock control and cost management.
  
• Supervise housekeeping schedules and inspect guest and staff accommodation.
  
• Ensure operational activities align with business objectives and sustainability initiatives.
  
• Provide comprehensive operational handovers during management transitions.
  
• Maintain a visible presence throughout the lodge to ensure an exceptional guest experience.
  

Requirements

• Previous experience in an Operations Manager, Assistant Lodge Manager or similar senior hospitality management role.
  
• Proven leadership experience within a luxury lodge or safari environment.
  
• Strong understanding of lodge operations, including Housekeeping, Food & Beverage and Maintenance.
  
• Excellent guest relations and communication skills.
  
• Experience managing budgets, reporting and operational performance.
  
• Strong organisational and multitasking abilities.
  
• Ability to identify operational improvements and cost-saving initiatives.
  
• Passion for mentoring and developing hospitality teams.
  
• Comfortable working in a remote, live-in environment.
  
• High attention to detail with a commitment to delivering exceptional service standards.
  

Key Competencies

• Strong leadership and people management skills.
  
• Excellent communication and interpersonal abilities.
  
• Proactive problem-solving and decision-making skills.
  
• Ability to perform effectively under pressure.
  
• Strong organisational and planning skills.
  
• Guest-focused with a commitment to service excellence.
  
• Adaptable, resourceful and highly professional.
  
• High level of integrity and accountability.
  

This is an outstanding opportunity to join a renowned luxury lodge and play a key leadership role in delivering exceptional guest experiences while supporting the continued success of the operation.

To apply for this position, please submit your CV.

If you do not hear from Kendrick Recruitment within 7 working days, please consider your application unsuccessful.