Operation Manager (Tech Zone)
Description
· Must Have Skills: · Operations Manager – Command
Centre, · Operations Manager – Field
Services, TechZone Part of end-to-end IT support team which also managed
projects |
· Nice to Have Skills: Leader
in a field operations and technical
support team delivering 24/7 IT services across operational control rooms, concourses, and corporate workspaces. Accountable for operational governance, field technician
dispatching, shift scheduling, queue backlogs, and resource utilization to maintain 99.9%+ availability for critical
operational workstations. Governed walk-in TechZone operations and equipment staging depots;
directed hardware deployments, spares inventory, warranty repairs, and fast device turnaround to drive high
first-contact resolution. Ensure operational readiness and service restoration within
stringent contractual SLAs and KPIs across hybrid on-prem, cloud, and distributed network architectures (Cisco, Palo Alto,
SD-WAN). Serve as primary operational escalation lead for enterprise asset
directors and business stakeholders, convening rapid response technical bridges and mobilizing cross-functional engineering
teams. Standardized change control procedures, mitigating risk across
code promotions and reducing after-hours production incidents. |