Operation Manager
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Salary: RM 8,000 – RM 10,000 per month
About the role
We are a growing technology startup looking for a hands-on and results-driven Operations Manager to oversee daily operations, coordinate multiple departments and support business growth. The ideal candidate must be adaptable, resourceful and comfortable working in a startup environment where processes are continuously being developed and improved.
Key responsibilities
- Oversee daily operations across Sales, Marketing, Customer Service, Merchant Management and Finance.
- Develop and improve SOPs, workflows, internal policies and operational processes.
- Plan and execute business strategies, growth initiatives and operational improvements.
- Monitor departmental KPIs, budgets, sales performance and business targets.
- Coordinate marketing campaigns, merchant onboarding and marketplace operations.
- Manage cross-functional teams, staff performance and recruitment requirements.
- Work closely with IT teams on system improvements and project implementation.
- Prepare management reports, business proposals, financial analysis and presentations.
- Support senior management in business expansion, partnerships and corporate initiatives.
About you
- Minimum 5 years of experience in operations or business management, preferably with leadership experience.
- Experience in startups, technology, SaaS, e-commerce or service industries is an advantage.
- Strong leadership, problem-solving and organisational skills.
- Good understanding of business operations, budgeting, KPIs and process improvement.
- Able to multitask, work independently and adapt to changing business priorities.
- Proficient in Microsoft Excel, PowerPoint and business reporting.
- Good communication skills in English and Bahasa Malaysia. Mandarin is an added advantage.
- Hands-on and willing to take ownership.
- Resourceful, proactive and solution-oriented.
- Strong team player with a positive working attitude.
About us
TL Connectme Sdn Bhd is a growing technology startup in the Technology / SaaS / Digital Marketplace industry, located in Batu 11 Cheras, Selangor.