Operation Officer – Document Sea Import & Export

Export Documentation

• Prepare and process export shipping documents, including:
  • Bill of Lading (MBL & HBL)
  • Shipping Instructions (SI) to carrier/agent
  • Verified Gross Mass (VGM) to carrier/agent
  • Forwarder Certificate of Receipt (FCR)
• Submit Shipping Instructions (SI) and VGM to carriers within cut-off times.
• Verify document accuracy and ensure compliance with customer and carrier requirements.
• Coordinate with customers regarding shipping schedules and documentation requirements.
• Follow up on draft B/L approval and final B/L release within KPI.

Import Documentation

• Receive and review import documents from overseas agents and carriers.
• Verify arrival notices and shipment details.
• Coordinate customs clearance requirements with customers and brokers.
• Monitor shipment arrival status and provide updates to customers.
• Ensure timely submission of required import documentation.
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  Ensure timely submission of required import documentation
  
• Coordination & Customer Service
  • Liaise with shipping lines, freight forwarders, courier company and messengers.
  • Respond promptly to customer inquiries regarding shipment and documentation status.
  • Resolve documentation discrepancies and shipment-related issues.
  • Maintain accurate records and filing of shipment documents.
  Compliance & Quality Control
  • Ensure compliance with customs regulations, carrier requirements, and company procedures.
  • Monitor document deadlines and carrier cut-off times.
  • Support KPI targets related to documentation accuracy and turnaround time.
  Maintain confidentiality and proper document control.