Operation support clerk

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This is a disability hiring position.
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＜American Express disability hiring＞

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Description Summary

This position is responsible for supporting Travel & Lifestyle consultants who deliver superior Travel & Lifestyle service to our premium customers by contacting our vendors in domestic/international.

This position also needs to call to overseas vendors like restaurants/hotels or domestic restaurants, also needs to write/read emails to overseas vendors and international Amex colleagues.

＊This is a contractor position.

Job Responsibilities

• Responsible for supporting Travel & Lifestyle consultants in Japan/other markets by contacting our vendors in domestic/international

• Responsible for asking/checking/negotiating to overseas business partners (mainly hotels and restaurants) about travel/Lifestyle inquiries for memorial travel experience of premium customers.

• Responsible for asking/checking/negotiating to domestic business partners (mainly restaurants) about overseas customer’s inquiries, and reply the results to overseas Amex colleagues.

• Proactively collect travel/Lifestyle information and share them to operation consultants.

• Responsible for confirming and negotiating flexibly with business partners for customers problems to resolve quickly

• Keep strong relationship with team leader and other team members in the team.

• Define issues and problems in operation processes and raise them to team leader for high efficiency and quality.　

• Clearly understand TLS goals of shareholder, customer and colleague perspective.

Qualifications

• Need native Japanese and business level English. (Additional other languages will be advantage)

• Flexible working style and time to focus on business needs

• Travel or Lifestyle experience and knowledge will be advantage.

• Highly motivated, self starter with a high level of personal accountability able to manage multiple priorities with a sense of urgency

• Promote open, positive and effective communication and cooperation among team members, colleagues and stakeholders.

• Ability to develop and maintain relationships across multiple audiences

• Ability to self critique with positive mindset. Has a Growth Mindset – keen to tackle new challenges and develop themselves and others

• Curious and future focused, seeks out evolving and innovative ways to add value to the business

• Compliance with the Blue Box Values, Compliance, Money Laundering and Security Awareness guidelines.

• Demonstrated competency in driving results, collaborating and influencing others, meeting and exceeding customer expectations