Operation Support

Hi!
PaylabsID is #hiring: "Operation Support"

📍 Full WFO – Jakarta Pusat (Sudirman)
🏢 Industry: Payment Gateway / Fintech

🔎 Job Description
- Menangani inquiry & keluhan transaksi dari Merchant (B2B).
- Monitoring dan pengecekan transaksi Payin/Payout, dispute, chargeback, settlement.
- Koordinasi dengan Channel Partner & tim IT jika terjadi issue.
- Mengirim settlement report dan komunikasi resmi ke merchant.
- Menjalankan tugas operasional lainnya dari atasan.

✅ Requirements
- Minimal 1 tahun pengalaman di Operation Support / Merchant Support / Customer Service (Operation).
- Diutamakan dari industri Payment Gateway / Fintech / PJP / Bank Digital / E-wallet.
- Memahami alur transaksi Payin/Payout & dispute.
- Teliti, responsif, dan mampu bekerja di bawah tekanan.
- Wajib bersedia bekerja sistem shift, termasuk saat hari libur nasional dan periode peak seperti Idul Fitri.

📩 Send your CV here or via email: kholisah@paylabs.co.id with subject "YourName_Operation Support"

[Only shortlisted candidates will be contacted]