Operational Account Manager
JOB RESPONSIBILITIES:
Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations:
- Forecast Analysis & PO Ownership
- Acceptance and communication of delivery schedule
- Monitor sales order to ensure data accuracy
- Pending order balances
- Sales forecast
- Relationship Management
- Managing account aligned based on specific customer’s SLA
- Contract execution
- Monthly customer business review
- Customer audits
- Customer Management
- Quality claim and escalation
- Co-Lead activities for customers satisfaction – Voice of Customer
- Operation Coordination
- Lead and roll out new commercial projects with internal stakeholders
- Collaborate with other departments in the execution of pnrojects and claims
- Timely coordination with PD on project management for new product developments
- Commercial Execution
- Profitability review
- Identify commercial leakages, develop and execute recovery strategy
- Working Capital
- Reconciliation and settlement of overdue accounts
- Manage inventory (call-off time, wastages)
- Business Development
- Full engagement in customer’s identification and qualification process, aiming to drive value propositions to the right targets
- Formulate, communicate and negotiate price offers
- Gather and coordinate customer specific market intelligence and report to business development team
- Identify innovation and product development opportunities
- Develop strong understanding of competitor's capability, activity and strategy
JOB QUALIFICATIONS:
- College graduate, preferably in Marketing, Business Management, Engineering or its equivalent
- Minimum of 3 years sales experience in packaging and/or FMCG industry
- Customer Service and Account management experience
- Good understanding of business processes, including sales, supply chain and customer service
- Customer-focused and results-oriented
- Ability to build collaborative relationships
- Strong time management and organizational skills
- Strong interpersonal skills, with particular ability to work within team environment.
- Self-motivated