Operational Analyst I - Change Management
Summary
Analyzes operational data to support IT change-management decisions and improve service performance using analytics and quality control.
The Operations Analys t I will be responsible for supporting Technology Operations leadership in identifying and solving opportunities using a data-driven approach to improve operations performance within our Customer Service Management and Infrastructure Operations functions. Specifically, this role provides direct support to management by producing performance analytics and quality control products in one or more program areas, such as customer service, budget, and workforce training programs…