Operational Excellence Analyst

Operational Excellence Analyst

Job Mission:

How will you help us achieve our mission?

At Cabify Peru, we are looking for an Operational Excellence Analyst to drive operational efficiency and continuous improvement of our key processes, starting with the comprehensive optimization of the collections process.

This position will play an active role in diagnosing, redesigning, automating, and stabilizing operational workflows, analyzing data, and coordinating with multidisciplinary teams to ensure agile, sustainable, and scalable processes.

Main responsibilities

• Identify and implement improvement opportunities: conduct operational diagnostics, prioritize initiatives, design action plans, and ensure their sustainability by building policies, procedures, tracking dashboards, etc.

• Optimize and automate workflows: apply continuous improvement methodologies, automation tools, and artificial intelligence to simplify tasks, reduce cycle times, and increase productivity.

• Monitor and analyze key indicators: track operational KPIs, interpret data and trends to make informed decisions, and propose preventive and corrective actions (quick wins).

• Coordinate with internal and external stakeholders: collaborate closely with teams such as B2B, Treasury, Accounting, FP&A, and Customer Experience to streamline operations, resolve issues, and accelerate value delivery.

• Structure, stabilize, and transform the collections process: execute the optimization strategy for the accounts receivable (Collections) flow until it reaches maturity and operational transition, which includes the following:

• Identification and reconciliation of payments/deposits in bank accounts.

• Creation of AR dashboards for major clients to optimize management and cash flow visibility.

• Analysis of client payment behavior to reduce delinquency and the Average Collection Period (ACP).

• Design and execution of prioritized collection actions based on financial impact.

What are we looking for?

• Bachelor's degree in Industrial Engineering, Business Administration, or related fields.
• Between 2 and 3 years of experience in management, analysis, or optimization of processes, projects, or operations (previous experience in financial processes such as Accounts Receivable or Collections will be highly valued).
• Knowledge and application of continuous improvement and project management methodologies.
• Analytical capacity and a data-driven mindset to interpret information, monitor KPIs, and convert them into actionable plans.
• Advanced proficiency in Excel/Google Sheets and Business Intelligence tools (Looker, Power BI, Tableau, or similar) (Required).
• Interest or experience in automation tools, artificial intelligence applied to operational processes, and support/management tools (e.g., Zendesk).
• Problem-solving profile, proactive, and with excellent communication skills to coordinate with different teams.

Now for the good stuff:

We are a company full of happy and motivated people... and we don't want that to change! Here are some reasons why you will love being part of the Cabify family.

🏥100% covered private health and oncology insurance

💸Monthly credit to test our Cabify App

🤸Flexible schedule and way of working!

🔋Recharge Day: 3rd Friday of the month off to recharge your batteries

🎉Fun events to enjoy with your team

👩🏽‍🎓Personal and professional development programs

Join us!

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!