Operational Lead

Maternity cover until September 2027

Working Hours are Monday to Friday, 06:00 - 14:00 or 14:00 - 22:00

Key Responsibilities

• Allocate labour and resources to meet daily outbound/inbound workloads.

• Manage workflow across picking, packing, replenishment, loading, and goods-in activities.

• Ensure on-time dispatch and adherence to customer KPIs (OTIF).

• Lead, coach, and motivate warehouse colleagues to deliver high performance.

• Conduct daily briefings and ensure effective communication across shifts.

• Manage absence, timekeeping, performance, and conduct.

• Support recruitment and onboarding of new team members.

• Ensure adherence to Health & Safety, site rules, and safe systems of work.

• Promote a strong safety culture, leading by example and ensuring PPE compliance.

• Conduct incident investigations, near miss reporting, and corrective actions.

• Ensure WMS accuracy and rigor in scanning and stock movement processes.

• Support cycle counts, inventory investigations, and stock integrity improvements.

• Resolve discrepancies and escalate issues where required.

• Identify and implement improvement opportunities (Lean / waste reduction).

• Ensure adherence to Standard Operating Procedures (SOPs).

• Support the rollout of new processes, systems, or customer implementations.

• Drive productivity, cost efficiency, and quality improvement

• Productivity (units per hour / cost per unit)

• Accuracy (pick accuracy, stock accuracy)

• Service performance (OTIF / DIFOT)

• Engagement and H&S performance (near misses reported, absence levels)

Key Skills & Competencies

• Previous supervisory experience within a warehouse or logistics environment preferred.

• Strong leadership and people management skills.

• Ability to train, coach, and develop warehouse employees effectively.

• Good understanding of internet order fulfilment processes and related operational challenges.

• Basic operational knowledge of DTS, Goods In,

• Team management

• Picking, and Packing processes.

• Strong problem-solving and decision-making skills.

• Ability to work in a fast-paced and target-driven environment.

• Good organisational and communication skills.

• Ability to prioritise workload and manage multiple tasks effectively.

• Good attention to detail and operational accuracy.

• Knowledge of warehouse systems and Microsoft Office preferred.

• Flexible and proactive approach to operational support and