Operational Manager

Responsibilities

• Manage daily business operations to ensure smooth workflow and operational efficiency
• Respond promptly to customer enquiries and conduct follow-ups to maintain high satisfaction levels
• Prepare accurate quotations, invoices, and contracts to support sales and service delivery processes
• Coordinate communications and activities with clients, suppliers, and project managers to align project goals and timelines
• Support business development efforts by nurturing customer relationships to drive growth
• Oversee daily Lodge operations to maintain service standards and enhance resident satisfaction
• Manage facilities maintenance, repairs, and improvement projects to ensure operational readiness and safety
• Coordinate vendors, contractors, and service providers to deliver quality services within schedule
• Monitor building, equipment, and infrastructure conditions to prevent operational disruptions
• Support workplace safety, fire safety, and regulatory compliance to maintain a safe environment
• Obtain quotations, manage procurement processes, and track operational budgets to control costs
• Coordinate inspections, audits, and follow-up actions to ensure compliance with quality standards
• Support projects, events, and operational initiatives across departments to improve organizational effectiveness
• Maintain operational records, standard operating procedures (SOPs), and documentation to ensure transparency and consistency
• Identify and implement continuous improvement initiatives to enhance efficiency, service quality, and resident experience