Operational Risk Manager - Operational Resilience - APAC

As Operational Risk Manager, Operational Resilience - APAC you will support, advise and report on the effective management of operational risk across the Asia Pacific region, from a second line perspective, with a particular focus on strengthening DLL’s operational resilience capabilities. Sitting within the APAC Enterprise Risk Management (ERM) team, you will help apply global operational risk, non-financial risk, and resilience frameworks in a practical regional context, working closely with global framework owners, the global resilience network, and local stakeholders to ensure implementation of requirements across cybersecurity, technology risk, business continuity, third-party risk, crisis management, segregation of duties, change risk, policy and process management, and other non-financial risk themes. You will monitor local operational risk and resilience issues, support implementation of local procedures and controls, and help ensure APAC risks, incidents, dependencies, process gaps, and resilience issues are identified, assessed, escalated, and remediated in a timely and proportionate way.

Your mission:

• Act as primary second line Organization Resilience SME and SPOC for APAC working in close collaboration with 1LOR teams in Ops, Technology and other departments to Implement global direction from global operational risk and resilience framework owners by translating global standards, policies, tools, and processes into practical APAC actions.
• Apply and embed DLL’s operational risk, non-financial risk, and operational resilience frameworks across APAC, ensuring regional practices are aligned with global expectations and local regulatory requirements.
• Coordinate business continuity and Business Continuity Management activities across Asia Pacific (APAC), including business impact analysis, continuity planning, scenario exercises, testing, lessons learned, action tracking, and reporting.
• Support broader non-financial risk management by monitoring and coordinating Asia Pacific (APAC) activities across other non-financial risk themes, including people risk, process risk, data quality, conduct-related operational issues, and control environment weaknesses.
• Support Business Process Management, End-user Applications, and End-user Computing governance by coordinating local risk inputs, supporting inventory management, monitoring control requirements, and tracking remediation or enhancement actions linked to business process management, end-user applications, and end-user computing.
• Support Segregation of Duties governance by coordinating Asia Pacific (APAC) monitoring, issue follow-up, stakeholder engagement, and reporting of segregation of duties risks, exceptions, and remediation actions.
• Facilitate stakeholder engagement with APAC country teams, technology, cyber, procurement, compliance, legal, business continuity, transformation, process owners, and global risk stakeholders to support consistent implementation and constructive challenge.
• Drive continuous improvement by identifying opportunities to simplify processes, strengthen operational resilience capabilities, improve issue tracking, and enhance the practical application of operational and non-financial risk management across APAC.

Skills and Capabilities Required:

• 5+ years of experience in operational risk management, non-financial risk, technology risk, business continuity, operational resilience, third-party risk, compliance, internal control, audit, financial services consulting, or a related function.
• Good understanding of operational risk and non-financial risk frameworks, including operational resilience, business continuity management, incident management, crisis management, technology risk, cybersecurity risk, third-party risk, change risk, policy and process management, and control frameworks.
• Experience supporting resilience assessments, business impact analysis, continuity planning, scenario testing, issue management, incident and loss event processes, control follow-up, or governance reporting.
• Awareness of APAC regulatory expectations relating to operational risk, technology risk, outsourcing, cyber resilience, business continuity, and broader non-financial risk management, with the ability to translate requirements into practical actions.
• Familiarity with operational risk tools and processes such as OPRI, Internal Loss Reporting, Business Process Management, End-user Applications, End-user Computing, Segregation of Duties, issue management, risk reporting, local policy documentation, and process control requirements would be an advantage.
• Ability to work with technology, cyber, procurement, business, transformation, process owners, risk, compliance, and country stakeholders to identify dependencies, assess risks, and coordinate remediation.
• Strong written and verbal communication skills, with the ability to summarise complex operational risk and resilience information clearly and concisely for regional and global stakeholders.
• Strong organisational skills, attention to detail, and ability to manage multiple priorities across countries, frameworks, issues, processes, and stakeholders.
• Curious, proactive, and practical mindset, with the confidence to identify issues, ask questions, challenge constructively, and escalate where needed.
• Experience with project coordination, policy or framework implementation, tooling roll-out, transformation governance, or process improvement would be an advantage.

All members enjoy:

• Work-Life Balance: Flexible working, including hybrid, designed to support you at every stage of life.

• Global and Inclusive Culture: A global and inclusive culture where your unique background and perspectives are valued.

• Two volunteering days: Two working days to contribute to charities and your community.

• Comprehensive Benefits: Health, wellness, and financial programs and industry leading holiday package.

• Professional Growth: Access to training, mentorship, tuition reimbursement, and career development programs tailored to your goals.

• Click this link to look at the benefits in your region.

Choose wellbeing:

At DLL, we recognize that investing in member wellbeing is essential for creating an inclusive and supportive work environment. This not only promotes personal and professional growth but also boosts productivity, engagement, and overall success. We focus on the following:

• Supporting Members During Moments That Matter: We provide dedicated support resources to help you navigate significant events in your work, your lifestyle, and your personal moments.
• Implementing Global Wellbeing Programs: We carefully select and implement programs that enhance our member’s experience.
• Embedding Wellbeing in Everything We Do: We integrate wellbeing into all our practices and policies to ensure it is a fundamental part of our culture.

Good to know:

• Deadline for application: 15 November 2026

• The selection process may involve an assessment.

• For more information, please contact Ben Sumbler, Talent Acquisition Partner via ben.sumbler@dllgroup.com

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and an inclusive work environment.

We’re dedicated to ensuring our hiring process is accessible to all. If you require accommodation at any stage, please inform your HR Partner.

DLL, a great place to build your career

DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies.

Join our community of over 6000 members from 75 nationalities! At DLL, our unique culture - shaped by our values: We put our customers first – Together we achieve more – You can count on me – I challenge myself and others to grow, and behaviors that define us - is at the heart of everything we do.

We offer exciting job opportunities where you feel welcomed, respected, and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.

You’ll receive competitive pay, generous benefits, health, and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our global operations offer you a variety of development opportunities, and we encourage you to take on new challenges across our departments, businesses, and regions.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.
Join us in Partnering for a better world!