Operational Risk Manager

About the role

Within the Risk Management Directorate of VidaCaixa, the Non-Financial Risks function incorporates Operational Risk management with the objective of strengthening the company's resilience against internal errors, operational incidents, emerging risks, and external events that may affect the business.

The purpose of this discipline is to comprehensively manage operational risk, covering its identification, assessment, measurement, monitoring, mitigation, and reporting. Likewise, it contributes to driving a preventive culture and a risk vision integrated into the company's strategic processes, products, and projects.

In this context, the function addresses, among others, the following areas:

• Operational losses and root cause analysis.
• Operational risk associated with business processes.
• Risks in products and new developments.
• Risks derived from strategic projects and corporate transformations.
• Key Risk Indicators (KRIs), RAF metrics, and risk appetite monitoring.
• Preventive actions and continuous process improvement.
• Emerging risks and sector trends.
• Operational resilience and coordination with the rest of the non-financial risk disciplines.

We are looking to hire an Operational Risk Manager with an interest in understanding how the business works and contributing to reinforcing the company's resilience. The position offers a transversal vision, with participation in strategic initiatives, new products, and key processes, allowing you to learn firsthand how the insurance business works and how risk management decisions are made.

We are addressing both professionals with experience in risk management and profiles from operational areas of the insurance business who wish to evolve towards a transversal function with a global vision of the organization.

We especially value knowledge of insurance processes, analytical capacity, and an orientation toward continuous improvement.

Among their main functions and responsibilities are:

• Definition, calculation, and monitoring of operational risk indicators (KRIs) and risk appetite metrics.
• Analysis of operational losses, identifying trends, root causes, and opportunities for improvement.
• Participation in strategic projects, transformation initiatives, and new developments, evaluating the associated operational risks.
• Participation in the assessment of operational risks associated with new products, relevant modifications, and periodic review processes.
• Collaboration with business areas in the identification, assessment, and mitigation of risks.
• Participation in periodic risk assessments and scenario analysis.
• Preparation of executive reporting for committees and governing bodies.
• Monitoring of emerging risks and contribution to the continuous improvement of management methodologies and tools.

VIDACAIXA

At VidaCaixa we are very clear that there is only one life. That is why we dedicate it to doing what we are most passionate about.

Shall we tell you what moves and motivates those of us who are part of the leading insurance company in Spain?

The purpose that guides us is a strong commitment to people. We work to guarantee a better future for our clients and our team. That is why we dedicate every today to thinking about tomorrow, using all the resources at our disposal to achieve it, such as digitalization or artificial intelligence.
Our will to improve the future of society is reflected in our commitment to creating inclusive products and making our insurance offering even more accessible to vulnerable groups. Furthermore, these are values very much our own: quality, the essence of everything we do, and the trust of our clients.

Join the leading insurance company in Spain, a growing sector with enormous potential. A solid and expert company, cutting-edge and innovative. The future project of more than 800 professionals.We are at a time of transformation and growth at all levels, with a clear commitment to technology and a data-driven approach, which is why we are looking for profiles like yours: curious and restless people who bring their knowledge and join our challenges.Learn and work alongside the top professionals in the sector. Progress in your career and unleash your

To participate in this selection process and ensure that your candidacy is correctly registered, we invite you to submit your application through People Experience Hub. You can access and submit your candidacy at the following link: People Xperience Hub

At GrupoCaixa, we value diversity and equality as fundamental qualities of our culture, and we actively contribute to the development of the talent of all people; regardless of sex, religion, ethnicity, sexual orientation, national origin, age, marital status, gender, gender identity or gender expression. This is reflected in our collaborative networks, made up of cross-functional and close-knit teams, where we foster inclusion and share the same commitment to diversity.

If you need assistance and/or a reasonable accommodation due to a disability during the application or hiring process, please specify this and we will help you.

Requirements

- University degree in Business Administration and Management, Economics, Engineering, Mathematics, Statistics, Actuarial Sciences, or related disciplines.

- Between 3 and 6 years of experience in risk management, internal control, auditing, regulatory compliance, or operational areas of the insurance business.

- Experience in claims, underwriting, operations, or any other function with deep knowledge of insurance processes will be especially valued.

- Analytical capacity to identify incidents, understand their causes, and propose improvements.

- Interest in developing a transversal vision of the business and risks.

- Knowledge of risk management, financial regulation, or insurance regulation will be valued.

- Advanced use of Excel and, preferably, experience with data analysis and visualization tools.

Skills

- Proactivity and autonomy.

- Analytical capacity and critical thinking.

- Communication and influence skills in transversal environments.

- Global vision of the business.

- Capacity to understand complex processes and identify opportunities for improvement.

- Adaptability to change and results orientation.

- Capacity to communicate complex concepts in a simple way.

If you are interested in developing a global vision of the insurance business, participating in strategic initiatives, and contributing to the strengthening of the resilience of a leading company, we encourage you to submit your application. Are you in? We want to meet you!