Operational Support Agent

About Us

Do you want to change the world? That is exactly what we do at Cabify. We work to make cities better places to live, promoting more sustainable and efficient mobility that connects passengers and drivers with the push of a button. Maybe one day cities won't need private cars, but until then… there is a lot to do. Are you joining the ride?

About your team

You will be part of Cabify Logistics, the area in charge of managing our parcel and goods delivery service, with a strong focus on providing last-mile solutions to market-leading companies. We are an experienced, professional, and high-energy team that works in a glocal way to plan, supervise, and optimize operations both planned and in real-time. Your role will have a direct impact on operational efficiency in Peru and on fulfilling the delivery promises we make to each client, balancing technology with human empathy.

🎯 Role Mission

The person in this position will have the purpose of providing support and ensuring service excellence in real-time, efficiently managing the fleet of drivers, mitigating day-to-day operational incidents, and guaranteeing compliance with the Service Level Agreements (SLAs) of each commercial account in the Peruvian market.

🛠️ How will you help us achieve our mission?

• Maintain the service level within SLA with each corporate client.

• Efficiently manage the fleet of drivers by operations and address incidents that arise during the day in a timely manner.

• Identify deviations in delivery processes to take proactive actions.

• Coordinate fluid communication between dispatch, the fleet, and the final delivery recipient.

• Monitor the level of compliance with protocols within the assigned fleet.

• Perform exhaustive monitoring of generated delays to achieve compliance with delivery times.

• Detect opportunities for improvement that generate a positive and measurable impact on service quality.

• Correctly record all interactions and management performed during the workday according to established processes.

🔍 What we are looking for

• Affinity and identification with our principles and corporate culture.

• Minimum of 6 months of experience in operations areas, ideally in technology companies, food delivery applications, or last-mile logistics.

• Minimum of 1 year of experience in customer service, call center, or back office environments, managing complaints and loyalty.

• Proactive, decisive, autonomous profile with a high orientation towards results in dynamic environments.

• Proficiency in analytical tools such as Microsoft Excel and Tableau (highly desirable).

👀 Why Cabify is your best option

We are a team full of happy and motivated people. Flexibility, a good atmosphere, growth, and impact are guaranteed! Cabify comes loaded with benefits for you to enjoy on your journey with us:

🎉Fun events to enjoy with your team.

🏥Private health and oncology insurance 100% covered.

💸Monthly credit to test our Cabify App.

👩🏽‍🎓Personal and professional development programs.

🖥️ Work equipment so you can develop all your talent.

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!