Operational Support Officer (Ref: 23346)
- Job grade: Administrative Officer
- Contract type: Permanent
- Type of role: Administration / Corporate Support, Operational Delivery
- Working pattern: Flexible working, Full-time, Job share, Part-time
- Number of jobs available: 1
Location
About the job
Job summary
Job description
Proud to serve. Proud to keep justice going.
Our Operational Support Officers within National Services provide excellent telephone and administrative support to court users.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Enforcement is a key function within our National Services Team working alongside the criminal courts to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.
We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession.
You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
- Data entry of paper and digital work, telephony, customer complaints and correspondence.
- Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations.
- Delivering a high standard of customer service, responding to enquiries with empathy and understanding, particularly in situations where individuals may be under stress or facing challenging circumstances.
- Using email and webchat and undertaking general administrative work.
- Interpreting information to accurately update digital records.
Your knowledge, skills and experience
Strong customer service skills with the ability to work in a service-led environment.
Good digital and administrative skills; with excellent attention to detail.
Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
Resilient and empathetic to be able to deal with sensitive information and situations.
A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.
Please refer to the role profile attachment for more information.
Further details
The office is open Monday – Friday from 9am to 5pm
Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Due to business needs the minimum number of hours per week required is 30 hrs. The business cannot accommodate Monday and Fridays as non-working days.
Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and are only relevant to particular teams, only available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Location
You will be based in Maidstone Combined Court Centre. The address is Maidstone Combined Court Centre, The Law Courts,ME16 8EQ
Person specification
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link:
Things you need to know
Artificial intelligence
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0345 241 5359
Recruitment team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Further information
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