Operational Technology Analyst

As an Operational Technology Analyst with Edmonton Fire Rescue Services (EFRS), you will play a crucial technical role in ensuring the technology our emergency responders rely on operates seamlessly. While enterprise IT provides core infrastructure support, this position focuses on specialized operational systems, apparatus-mounted technology, and life-safety platforms. You will oversee hardware-software interoperability, platform stewardship, data flow configurations, and mobile device management across field platforms. Serving as the technical connective tissue, you will ensure critical end-to-end data flows function reliably—from dispatch to fireground accountability and reporting. You will also act as a key internal technical resource for major multi-year platform transformations, maintaining operational continuity through critical transitions.

What will you do?

• Administer the apparatus tablet ecosystem, including incident command software, vehicle extrication reference applications, digital mapping, and the CAD-to-field integrations that deliver dispatch, personnel, and tactical data to crews
• Oversee MDM administration for the apparatus tablet fleet, balancing municipal security standards with the operational realities of shared-device deployment across fire platoons
• Oversee Automatic Vehicle Location (AVL) platforms, cellular modem fleets, drone dispatch integrations, and traffic preemption/signal priority systems
• Act as the division’s technical lead for the multi-year CAD transformation project, collaborating with corporate IT and vendors to ensure data integrations, compatibility, and field data flows are successfully preserved or rebuilt through system migrations
• Troubleshoot and resolve Tier 2 issues across these platforms, support technology readiness at alternate operational sites, and participate in an after-hours on-call rotation for critical systems