Operational Warranty Manager (m/f/d)
Description
Key Responsibilities
Ensure the successful execution and closure of all warranty-related activities, meeting contractual commitments and customer expectations.
Coordinate warranty operations across assigned workshop, including the review of technical reports, identification of corrective actions, and follow-up on their implementation.
Serve as the primary focal point for the customer, suppliers, and internal stakeholders throughout the warranty period.
Plan and coordinate material requirements, demand forecasting, and reporting activities to support warranty operation
Support the management supplier warranty claims and guarantee processes, ensuring timely resolution and accountability.
Promote and ensure compliance with company strategies, policies, procedures, and quality standards.
Prepare, monitor, and consolidate budgets within the assigned area of responsibility, ensuring effective cost management.
Drive continuous improvement initiatives through the implementation of new processes, tools, and best practices.
Develop and maintain strong customer relationships, ensuring high levels of satisfaction and long-term partnerships.
Identify, assess, and mitigate risks and opportunities associated with warranty obligations and project performance.
Ensure that warranty-phase activities are aligned with business objectives, resource planning, and operational priorities.
Monitor warranty performance KPIs and provide regular reports and analysis to support decision-making and operational excellence.
Your Profile
Bachelor’s or master’s degree in industrial/mechanical/electrical/electronic engineering or an equivalent technical qualification.
Several years of professional experience in warranty management, maintenance operations, or a similar role.
Experience in the railway industry is highly desirable.
Demonstrated commitment, team player, flexibility, and a proactive mindset.
Fluency in German and English (minimum C1 level) mandatory; Spanish is considered an asset.
Advanced proficiency in MS Office and SAP.
Strong knowledge of budgeting, cost control, maintenance processes (both site- and product-level), as well as quality, procurement, and supply chain management practices.
Solid understanding of regulations applicable to warranty projects, contract management, and customer requirements.
Excellent communication, stakeholder management, and negotiation skills, with the ability to remain resilient, solution-oriented, and organized in complex environments.
Strong sense of ownership and accountability, combined with a structured and methodical approach to work.
What we offer:
38-hour work week – Enough time for your family and friends
Attractive compensation package – Including a Christmas bonus, individual performance bonus, and company-wide profit-sharing bonus
Family-like working atmosphere – With us, you're more than just a number
Intensive onboarding – So you can feel confident from day one and get off to a successful start
Additional pension scheme – Because we care about your future
Secure employment with a globally operating company – Because stability matters