Operations Account Manager

Responsibilities

• Drive performance against KPIs across cost, productivity, service, and profitability.
• Ensure team performance aligns with customer, site, and people KPIs.
• Own customer onboarding, retention, and ongoing operational excellence at contract level.
• Drive continuous improvement and productivity initiatives across warehouse operations.
• Prepare and present regular customer operational and performance updates.
• Contribute to tender and proposal inputs to support business growth.
• Prepare P&L reporting with commentary on financial and service performance.
• Lead, train, and develop teams, ensuring succession planning and capability development.
• Liaise with internal stakeholders and external partners including carriers, freight forwarders, and suppliers.

Requirements

• 3-5 years’ experience in an account manager role within Contract Logistics.
• Experience managing FCMG or similar customer-facing contracts or operational accounts within a 3PL environment.
• Strong understanding of warehouse KPIs, productivity, and service delivery.
• Commercial awareness with exposure to budgeting or P&L ownership.
• Strong stakeholder management and communication skills.
• Experience in process-driven, high-volume, customer-focused environments.
• Exposure to large enterprise or technology customers is highly desirable.