Operations Admin Assistant

• Responsible for day-to-day admin duties which include attending to all incoming phone calls and emails
• Maintain database, filing, scanning and photocopying
• Provide support in daily operation activities and general office administration
• Prepare weekly and monthly reports for operations.
• Assist in prepare quotation.
• Compile and submit monthly performance reports and mandatory records to the managing agent on time and accurately
• Keep worker records current, IC, work permits, medical clearances, uniforms and equipment
• Track cleaning performance against KPIs and prepare documentation for audits and inspections
• Log and follow up on complaints, incidents and customer feedback
• Support monthly site meetings, minutes and action tracking
• Act as the administrative link between site supervisors, the managing agent and HQ
• Any other ad-hoc administrative tasks assigned

Requirements:

• Diploma or equivalent; 1–3 years in facilities / cleaning contract administration (or similar) preferred
• Strong MS Excel and document-control skills; organised, accurate and deadline-driven
• Comfortable coordinating with site teams and clients
• Experience with government or institutional contracts is a plus
• Meticulous, highly motivated and well organized
• Proficient in English and Mandarin
• Possess working knowledge of Microsoft Office
• Multitasking and time-management skills, with the ability to prioritize task
• One year contract （renewal subject to performance and business need）