Operations & Admin Manager

About the role

The Operations & Admin Manager is responsible for handling and coordinating the company's administration, finance operations, HR, payroll, membership support, systems and operational processes. The role ensures smooth daily operations, accurate reporting, effective coordination, proper documentation and quality service delivery to members. The incumbent works closely with Management to implement approved initiatives, improve workflows and support the effective delivery of the company's programmes and services.

Key responsibilities

• Handle daily administration and operational activities of the company

• Support Management in implementing approved plans and initiatives

• Coordinate meetings, AGM, member sessions and related activities

• Handle accounting operations and maintain accurate financial records

• Perform month-end and year-end closing activities

• Handle monthly payroll processing and ensure accurate and timely salary administration

• Handle membership administration, records and database updates

• Coordinate and execute member activities, welfare programmes and events

• Supervise and support administration and operations staff

• Liaise with vendors and external service providers on operational matters

About you

• Diploma/Degree in Business Administration, Accounting, Finance, HR or related discipline

• At least 5 years of supervisory experience in administration, operations, finance or organisational support

• Hands-on experience in administration, financial reporting, payroll processing, events and vendor coordination

• Strong organisational skills with the ability to handle multiple responsibilities independently

• Proficient in Microsoft Office and digital workplace tools

• Good communication, coordination and problem-solving skills

• Experience in co-operatives, unions or membership-based organisations will be advantageous