Operations Admin (Private Bus Transport)

Job Summary

We are seeking a reliable and detail-oriented Operations Admin to coordinate daily transport schedules, communicate with drivers and clients, and support smooth operations for our private bus transport services.

Responsibilities

• Assign daily transport schedules and dispatch jobs efficiently to bus drivers to ensure timely service delivery
• Respond promptly to inbound calls from drivers and clients to resolve operational issues and delays
• Monitor and manage the operational email inbox by replying to inquiries, booking requests, and client updates in a timely manner
• Accurately enter and maintain trip data, driver records, operational schedules, and administrative documents for operational tracking
• Perform additional administrative tasks as assigned by the operations manager to support daily operations
• Communicate clearly and calmly with drivers and customers to resolve real-time issues under pressure in a fast-paced environment

Preferred competencies and qualifications

• Prior administrative or operations experience in transport, logistics, or bus fleet management
• Proficiency in basic computer applications including Microsoft Office, email, and data entry tools
• Strong communication skills combined with a problem-solving mindset to handle operational challenges effectively
• Ability to work a 5.5-day work week schedule