WTMG INC

Discussion

OPERATIONS ADMIN

Open 19d

Objective: The Operations Administration role supports the daily field operation. The role is focused on managing the day-to-day administrative functions such as interaction with field employees and customers, reviewing employees time, requesting field supplies, timekeeping, and scheduling maintenance issues.

Key Duties and Responsibilities:

Budgets & Timekeeping

  • Review timecards daily for overtime, meal breaks
  • Review overbudget report to make sure all projects are on budget
  • Generate 7-day overtime report
  • Update time keeping system with time adjustments
  • Monitor daily no-show project alerts

Administration Functions

  • Communicate with field personnel and customers through phone conversations, email and text.
  • Maintains accurate and up-to-date files, records, and documents
  • Update time keeping system:
    • Job/Validation/Restrictions
    • New Account/New Account Checklist
    • Budgets
    • No show Alert
  • Track & log customer facility keys
  • Request products & supplies
  • Work with customers on holiday schedules and notify field staff of changes
  • Assist with payday & activities
  • Other duties as required

Scheduling

  • Assist with coordinating coverage
    • Coordinate coverage for call outs & approved absent request
    • Coordinate coverage for special project work
    • Coordinate new account startups
  • Assist with work orders
    • Reviewing work orders for completion and follow up on incorrect items
    • Create work orders
    • Track & schedule customer inspections
    • Follow up with complaints and notify team of any issues
    • Track & schedule detail cleanings
    • Update supervisor account list & open account list
    • Assist with on call during afterhours & weekends as needed

Required Skills/Abilities:

  • Bilingual English and Spanish required.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with good negotiation tactics.
  • Proactive and independent with the ability to take initiative.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong sense of urgency, problem-solving skills and strong attention to detail.
  • Develop a positive rapport with all staff treating all with dignity and respect.
  • Proficient with Microsoft Office programs.

Education and Experience:

  • High School Diploma
  • Minimum of 2 years in a logistics role

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times

Schedule:

MONDAY THRU FRIDAY (On-call periodically) WEEKENDS VARIES

8 AM TO 5:30 PM (VARIES)

DOE: $21-$24 hourly rate

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