Operations Administration Manager

Why join WRM and affiliated companies?

• Comprehensive Benefits: Choose from one of three medical plans, based on your needs, dental, and vision coverage, along with 401(k) with 5% company match
• Career Growth: Training programs and advancement opportunities in wastewater operations and environmental services
• Paid Time Off: Generous PTO policy accrues from day 1, with floating and company-paid holidays.
• Additional Perks: Company-paid life and disability insurance, employee assistance program, and more
• Supportive Leadership: Leadership that values safety, professionalism, and growth

• Manage day-to-day administrative and office functions for the Southwaste Orlando operation while providing administrative support across the Florida market.
• Provide administrative support to the General Manager, Operations Administrator, and Florida operations leadership.
• Maintain accurate operational reports, spreadsheets, service records, customer documentation, and other required records.
• Support billing and invoicing processes by reviewing service documentation for accuracy, completeness, and timely submission.
• Assist with customer accounts, service documentation, inquiries, and administrative requests.
• Process and maintain purchase orders, vendor invoices, receipts, supply orders, and other purchasing documentation.
• Coordinate with Finance and Accounting to research and resolve billing, invoicing, accounts payable, and documentation discrepancies.
• Support new-hire onboarding, employee documentation, timekeeping, payroll administration, and other routine HR processes in coordination with Human Resources.
• Maintain confidential employee, customer, operational, and business records.
• Assist with safety, compliance, training, licensing, and audit-related records and documentation.
• Maintain and coordinate office supplies, uniforms, PPE, forms, signage, and other materials needed by Florida operations.
• Support consistent administrative processes and recordkeeping practices across Florida locations.
• Coordinate meetings, employee events, visitors, vendors, and other location activities as needed.
• Communicate effectively with customers, employees, drivers, vendors, operations personnel, and corporate support departments.
• Identify and implement opportunities to improve administrative efficiency, accuracy, communication, and workflow.
• Provide administrative support for special projects, acquisitions, operational changes, and other business initiatives within the Florida market.
• Travel between Florida locations periodically as business needs require.
• Perform other duties as assigned.

• Setting performance expectations and work priorities.
• Assigning and monitoring work.
• Providing coaching, training, and ongoing feedback.
• Supporting employee development and cross-training.
• Conducting performance discussions and contributing to formal performance evaluations.
• Addressing performance or conduct concerns in partnership with management and Human Resources.
• Promoting effective communication, teamwork, accountability, and customer service.
• Ensuring administrative coverage and continuity of critical processes.

• The following certifications are preferred but not required:
• Google Analytics certification
• HubSpot Marketing certification
• Salesforce or other CRM/marketing automation certification
• Digital marketing, content marketing, SEO, or related professional certifications

• Associate's or bachelor's degree in business administration, Management, Accounting, Human Resources, or a related field preferred; equivalent relevant experience may be considered.
• 3-5 years of progressively responsible office management, operations administration, or related business experience preferred.
• Previous people leadership or supervisory experience strongly preferred.
• Demonstrated ability to lead, coach, develop, and hold employees accountable for performance and results.
• Experience utilizing artificial intelligence (AI) and automation tools to improve administrative processes, increase productivity, streamline workflows, analyze information, and reduce manual or repetitive work preferred.
• Ability to establish priorities, delegate responsibilities, manage workload, and ensure timely completion of work.
• Strong interpersonal skills with the ability to build effective working relationships and address employee issues professionally.
• Experience supporting multiple locations or market-based operations preferred.
• Experience in environmental services, waste, wastewater, transportation, logistics, industrial services, or a similar operational environment preferred.
• Experience supporting billing, invoicing, accounts payable, purchasing, payroll, timekeeping, or related administrative processes preferred.
• Strong proficiency with Microsoft Excel, Word, Outlook, Teams, and other Microsoft Office applications.
• Experience with ERP, accounting, HRIS/payroll, CRM, dispatch, or similar operational business systems preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and demonstrated commitment to accurate and timely work.
• Excellent written and verbal communication skills.
• Strong customer service orientation with the ability to work effectively with customers, employees, drivers, vendors, and management.
• Ability to independently identify and resolve routine administrative and operational issues.
• Ability to exercise sound judgment and appropriately escalate issues.
• Ability to handle confidential employee, customer, and business information appropriately.
• Ability to adapt to changing priorities in a fast-paced operational environment.
• Ability to periodically travel within the Florida market based on business needs.

• The physical requirements described below are representative of those necessary to perform the essential functions of this position, with or without reasonable accommodation.
• Ability to remain in a stationary position for extended periods while working at a computer.
• Ability to operate standard office equipment and frequently use a computer, keyboard, and telephone.
• Ability to communicate effectively in person, virtually, and by telephone.
• Ability to occasionally move or transport marketing materials, event materials, or supplies weighing up to approximately 25 pounds.
• Ability to travel by automobile and commercial air transportation when required.
• Ability to navigate office, operational, conference, and customer environments as necessary to perform assigned responsibilities.

• Occasional travel may be required for training and/or learning and development initiatives. Typically less than 10%