Operations Agent
Overall Role Purpose
Ensure that all shipments – Inbound, Outbound and Transit – are processed in comply with GSOP, DHL Network standards and Local requirement to meet customer satisfaction
Key Accountabilities
- Activate the standard and agreed process flow in daily operations to satisfy the customer needs and requirements
- Assist in ensuring operational practices and procedures are carried out effectively
- Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames.
- Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures
- Build-up the reliable relationship to facilitate the daily operations activities
- Co-ordinate within shift operations to meet operational demands at a high service quality
- Understand and comply with the requirement from other Gateways and Hubs
- Assist in ensuring maintenance requirements of facility, equipment and infrastructure, are carried out in accordance with regional guidelines and company image
- Maintain the good relations and follow-up the special requirement if necessary
- Manage to handover 3rd party shipment
- Ensure that physical movement of Dangerous Goods and Medical Express/WMX cargo meets customers and internal requirements and is completed in an efficient and safe manner.
Qualifications
- High school or Higher
- Professional proficiency in Thai (Written & Spoken) is required for this role due to the need to communicate with local stakeholders and customers
- Basic English communication (Reading & Written)
- Basic software skills (Word, Excel, etc.)
- Able to work under pressure and rotating shift
- Enthusiastic, Accountable and reliable
- Basic analytical skills and problem solving
- Interpersonal skills
- Good team player
- Service-minded
- Driving license and Fork Lift license are preferred