Operations Analyst – Early Career Opportunity

Operations Analyst – Early Career Opportunity

Company: FLEX College Prep

Location: Cupertino, California

Employment Type: Part-Time (Potential Future Full-Time Opportunity)

Compensation: $20.00–$25.00 per hour, commensurate with experience

Industry: Education / College Admissions & Academic Consulting

Position Overview

Launch Your Career in Business Operations with FLEX College Prep!

FLEX College Prep is seeking a sharp, highly motivated, and detail-oriented Operations Analyst to join our growing team in Cupertino, California.

This is an exciting opportunity for a recent college graduate or early-career professional who understands the college preparation landscape and is eager to gain hands-on experience in business operations, client services, and educational consulting.

This is not a traditional, slow-paced administrative position. As an Operations Analyst, you will play an essential role in supporting the daily execution and delivery of our college counseling and academic programs while helping ensure an exceptional experience for students and families.

You'll work closely with company leadership, academic consultants, and operations professionals, gaining valuable exposure to business strategy, process improvement, and organizational growth.

For an ambitious individual looking to build a long-term career, this position offers opportunities for professional development, mentorship, and advancement into operations management, leadership, or specialized consulting roles.

Key Responsibilities

• Service Delivery & Program Coordination
• Coordinate day-to-day logistics for college counseling, academic advising, and educational programs.
• Ensure smooth execution of services and a high-quality experience for students and families.
• Assist with scheduling, program coordination, and operational support.
• Help maintain service quality and consistency across programs.
• Process Improvement & Operational Efficiency
• Identify opportunities to improve internal processes and operational workflows.
• Assist in developing, implementing, and maintaining scalable procedures.
• Proactively identify operational challenges and recommend practical solutions.
• Support continuous improvement initiatives as the organization grows.
• Data Management & Performance Tracking
• Monitor student progress timelines, program milestones, and service delivery metrics.
• Maintain accurate records, reports, and operational tracking systems.
• Track internal performance benchmarks and ensure timely follow-up on outstanding items.
• Assist leadership with operational reporting and data analysis.
• Cross-Functional Collaboration
• Partner with leadership, college counselors, academic advisors, and other departments to coordinate resources and priorities.
• Communicate operational updates and help resolve scheduling or service-related issues.
• Support special projects and company-wide operational initiatives.
• Help ensure effective communication between teams.
• Student & Family Relations
• Serve as a professional and reliable point of contact for operational and scheduling inquiries.
• Provide responsive, high-quality support to students and families.
• Assist Korean- and Chinese-speaking families when language proficiency allows.
• Help maintain FLEX College Prep's commitment to exceptional client service.