Operations Analyst
Job Responsibilities:
Collect, validate, and consolidate operational data; maintain performance dashboards, reports, and KPI scorecards.
Monitor operational performance, identify trends and gaps, and analyze results against established targets.
Conduct root cause analysis and recommend process improvements and corrective actions.
Monitor action plans and evaluate the effectiveness of implemented improvements.
Ensure data accuracy, completeness, consistency, and compliance with company data governance and privacy policies.
Maintain data definitions, reporting standards, data-quality records, and governance documentation.
Develop reports and dashboards, reconcile data discrepancies, and provide insights for business decisions.
Prepare and maintain ISO-standard procedures, process maps, work instructions, and reporting guides.
Coordinate with stakeholders to resolve data and operational issues, present findings, and track action items.
Qualifications:
Bachelor’s degree in Business, IT, Analytics, Engineering, or a related field.
With 5 years of relevant experience in operations analysis, data analytics, reporting, or data governance.
Advanced Excel skills and experience with Power BI or similar tools.
Knowledge of KPI monitoring, data quality, root cause analysis, and process improvement.
Familiarity with data privacy, governance standards, and ISO documentation.
Strong analytical, problem-solving, and communication skills.
HMO, healthcare, or insurance experience is an advantage.
Available to start immediately and willing to work onsite in Makati City.