Operations Analyst
You'll be the front line for customer support, working across Slack, email, and chat to maintain fast, high-quality responses. You'll troubleshoot and resolve customer issues, escalating complex cases when needed. You'll support internal operations, including backend investigations and process execution, and partner with sales and customer-facing teams to enable smooth handoffs. You'll maintain clear documentation of issues, workflows, and resolutions, and contribute to improving support processes, tooling, and response quality over time.
Responsibilities
- Serve as the front line for customer support across Slack, email, and chat, maintaining fast, high-quality responses
- Troubleshoot and resolve customer issues, escalating complex cases when needed
- Support internal operations, including backend investigations and process execution
- Partner with sales and customer-facing teams to enable smooth handoffs and customer experience
- Maintain clear documentation of issues, workflows, and resolutions to improve team efficiency
- Contribute to improving support processes, tooling, and response quality over time
Requirements
- 1+ years of experience in customer support, operations, or similar roles in fast-paced environments
- Strong written communication skills with a focus on clarity, speed, and customer empathy
- Ability to multitask and prioritize effectively under time-sensitive conditions
- Detail-oriented with a problem-solving mindset and willingness to dig into backend issues
- Comfortable working cross-functionally with ops, sales, and product teams