Operations Analyst
This job is located at 9014 N. 23rd Ave., Suite 13, Phoenix, AZ 85021
PLS®: People. Location. Service
Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview:
The Operations Analyst will partner with the PLS stores to ensure field employees are educated, aware and in compliance with internal policies and procedures as well as local, state, and federal regulations. This position will partner with various departments within PLS including but not limited to Compliance, AML Compliance, Human Resources, and Training to advance compliance and field initiatives, and promote learning tools and material on a regular basis.
Job Responsibilities:
- Conduct monthly store operational assessments in accordance with Operational Analyst examining procedures
- Compile and send reports to District Managers (DMs) and Store Managers (SMs)
- Partner with Compliance (including Compliance Field Monitors) to identify and improve store practices
- Partner with AML Compliance to identify and improve store practices regarding AML and OFAC
- Partner with Training to ensure all employees are compliant and timely with training requirements, including training required by external partners
- Assist in coordinating reviews or audits and report results to appropriate internal partners
- Monitor and ensure user credentials for all products and services are only for active employees
- Oversight and assistance in the shredding and the storage of old documents based on local, state, and federal requirements and in accordance with PLS policy
- Assist Compliance Department (either Compliance or AML) in obtaining documents and information in connection with regulatory exams, consumer complaints, suspicious activity investigations or as otherwise requested
- Visit store locations to provide coaching, additional assistance and answer appropriate questions
- Liaison with internal partners to obtain information pursuant to questions from the stores, DMs and DOs regarding compliance issues or audit results
Job Requirements:
- 3-5 years of experience
- Experience with audit/testing, banking, compliance, or a similar function with a specific understanding of internal controls
- Knowledge of regulatory compliance risk within financial services institutions from either direct, consultative, and/or supervisory experience(s) is a plus
- Certification or experience in audit, risk or compliance preferred
- Knowledge of consumer regulations, which may include fair lending, AML, BSA, FCPA, and OFAC, as well as HR Statute requirements, a plus
- Self-motivated and ability to work independently
- Ability to communicate effectively and influence stakeholders across the organization at varying levels
- Excellent analytical, problem solving, and resolution skills and the ability to discern the practical application of regulatory and legal requirements
- Effective project management and organizational skills
- Proficiency with Microsoft Office Suite
Physical Requirements:
- Must be able to sit or stand of long periods of time
- Must be able to lift 15 pounds
Benefits:
Benefits for eligible employees include: medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available. PLS is proud to be an equal employment opportunity employer and drug free work place.
Bonus:
this position is bonus eligible
We strive to demonstrate our Core Values in all positions at PLS:
Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
Skills
As published by greenhouse · 11 questions · 2 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (2)
- LinkedIn Profile optional
- If so, please indicate your role or type N/A if not applicable. optional
Pick from a list (7)
- Have you ever been prohibited or restricted in any way from working for any financial institution or financial services company by a governmental agency or other regulatory or licensing entity in any jurisdiction?
- Have you ever been discharged by an employer?
- Are you legally authorized to work in the U.S.? (Proof of citizenship or employment eligibility will be required upon employment.)
- Are you 18 years of age or older?
- Have you worked for PLS before?
- Are you employed now?
- Applicant's Statement. I authorize my previous employers, schools or persons named as references to give any information regarding employment or educational record. I agree this company and my previous employers shall not be held liable in any respect if a job offer is not extended, is withdrawn or my employment is terminated because of false statements, omissions or answers made by me on this application. I understand that if hired, I am obligated to comply with any and all current and subsequently adopted PLS policies. In compliance with the Immigration Reform and Control Act of 1986, I understand that on my first day of employment, I will be required to complete Section 1 of Form I-9 attesting to my citizenship or immigration status for purposes of legal authorization to work in the United States. I understand I will also be required to provide original documentation that verifies my identity and my right to work in the United States within three business days of my first day of employment. I understand this application does not create a contract of employment. I understand that, if hired, employment at PLS is at will, which means that either I or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute. All employment is continued on that basis. I understand no supervisor, manager or executive of the Company, other than the Co-Presidents, have any authority to alter the foregoing. Please carefully review the following information regarding your Electronic Signature Consent. Electronic Signature Consent. By checking the "I Accept" box below, I am providing my electronic signature ("E-signature") to verify the contents of this Application for Employment and any related documentation submitted in relation to my Application for Employment. I hereby consent to the use of this E-signature on my Application for Employment and agree that my E-signature shall have the same force and effect as my handwritten signature and is fully binding and enforceable, as if I had signed a paper copy of the Application for Employment. I acknowledge and agree that I hereby waive all rights to dispute the validity of my E-signature on this Application. By checking the "I Accept" box below, I acknowledge I have read and I understand the above Applicant's Statement. I certify, acknowledge, and agree that all of the information contained in this Application for Employment, including but not limited to information contained in my résumé, any pre-application or post-offer documentation I submit, and/or any other related documents I complete in relation to my consideration for employment, is true, correct, and complete to the best of my knowledge and I have withheld nothing that, if disclosed, would affect this application unfavorably. I understand and agree that any misstatements or omissions of material facts in this application or provided by me during the hiring process may result in disqualification from, or termination of employment, whenever discovered.
Written answers (2)
- If yes, explain, or type N/A if not applicable. optional
- What obligations, if any, are you currently under that may prevent you from working at PLS, such as a non-compete agreement or other contractual agreement with a different employer or company?