Operations Analyst

Client's Operations & Governance team is looking for a proactive, people-oriented Operations
Analyst.This role sits at the heart of the team's day-to-day execution by keeping initiatives on track, Jira boards up to date, and Engineering Managers accountable for their deliverables across Governance active workstreams.

Your responsibilities:

• Own the day-to-day operational layer across all active workstreams by supporting and
  ensuring nothing falls through the cracks.

• Maintain and update Jira boards, trackers, and management spreadsheets based on inputs from meetings, managers communications, and direct stakeholder interactions.

• Create and assign Jira tickets for new operational items, track completion against deadlines and flag overdue items proactively.

• Guarantee all data is always updated for any monthly status snapshots and completion reports for the Brilliant & Basics OKR across all teams.

• Build working relationships with Engineering Managers across all teams.

• Support and follow up with EMs and team leads to ensure their deliverables are completed,
  documented, and reflected in the right tools following the guidelines.

• Escalate blockers and unresolved items to the team as appropriate — with context and a
  recommended next step.

• Attend operational meetings and capture actions, owners, and deadlines accurately.

• Document recurring workflows, data flows, and manual processes to support future.

• Gradually shift from manual execution to validation and oversight as automation is introduced.

We are looking for you, if you have:

• Fluent English — written and verbal (working language of the team).

• Proactive and autonomous — you act on things without waiting to be asked.

• Strong organisational skills — able to juggle multiple workstreams and never lose track of an open item.

• Comfortable working with Engineering Managers and technical stakeholders — you don't need to be technical, but you need to speak their language.

• Experience with Jira or similar project/issue tracking tools.

• Clear and direct communicator — written and verbal.

• Ownership mindset — you treat open items as your problem until they're closed.
  Nice to Have

• Familiarity with Microsoft 365 (SharePoint, Teams, Excel), Jira (or similar) and AI tools.

• Experience in a technology or software delivery environment.

• Exposure to governance, compliance, or audit processes.

We offer:

• Participation in interesting and demanding projects.

• Flexible working hours.

• A great, non-corporate atmosphere.

• Possibility to work remote or hybrid (2 days per week from the office).

• Opportunities for development and promotion.

• Attractive package of benefits.

We reserve the right to contact the selected candidates.