Operations analyst

The Operations Analyst / AI & TMS Admin supports the execution of AI, TMS and systems initiatives that help XBorder build planning, customer service, commercial and operational tools. This role connects operations knowledge with technology implementation, API-based integrations, data workflows and practical process design to improve visibility, decision-making, automation and execution discipline across the cross-border network.

Minimum Qualifications

· 2 to 4 years of experience in logistics, transportation, operations analysis, TMS administration, systems support, implementation support or business analysis.

· Experience in cross-border trucking, 3PL, brokerage, control tower, dispatch, fleet operations or automotive logistics.

· Strong ability to understand operational workflows and convert them into clear system requirements, test cases and action plans.

· Advanced Excel or Google Sheets capability and comfort working with operational data, reports and dashboards.

Strong communication skills with the ability to work between operations users, leadership, vendors and technical teams.

· Working understanding of transportation operations, cross-border execution, dispatch, planning, customer updates, equipment visibility and shipment milestones.

· Understanding of ELD and telematics data such as driver hours, location, ETA, tractor status, trailer status and event timestamps.

Key Responsibilities

· Track AI and systems implementation initiatives from requirements definition through testing, launch, adoption and continuous improvement.

· Support the development of tools for planning, load assignment, customer service, commercial follow-up, pricing support, operations visibility and exception management.

· Coordinate with internal users, external developers and vendors to clarify workflows, data needs, business rules, API requirements and implementation priorities.

· Administer TMS configuration, user access, operational fields, workflow settings, data quality checks and process compliance routines.

· Document current-state processes and convert operational pain points into structured requirements, test cases and user acceptance criteria.

· Validate AI outputs, system logic, automation workflows, notifications, dashboards and API-driven data feeds before business rollout.

· Support training, change management and adoption for operations users, including dispatch, planning, tracking, control tower and commercial teams.

Location: San Nicolas de los Garza