Operations and Account Support Coordinator
Our client is an established Australian specialist in waterproofing, building remediation, and compliance services. With over 20 years of industry experience, they deliver practical, compliant, and end-to-end solutions across strata, commercial, government, and infrastructure sectors. They are dedicated to ensuring long-term protection and regulatory compliance for a diverse portfolio of building assets.
They are now seeking to hire an Operations and Account Support Officer to provide critical administrative, project coordination, and compliance support that ensures smooth operational and client-related execution.
Job Responsibilities
Operations & Account Support
- Provide day-to-day administrative, scheduling, and operational support to the Chief Operating Officer
- Assist the Account Manager with client documentation, correspondence, and record keeping
- Provide administrative support to manage client accounts and service requests
- Track client deliverables, action items, and follow-ups to ensure timely completion
- Support the preparation of client reports, updates, and documentation packs
- Assist with internal operational process documentation and improvements
- Support invoice tracking and documentation coordination
- Maintain accurate client, project, and operational records across company systems and filing platforms
Project & Site Coordination
- Assist in tracking project timelines, schedules, deliverables, and progress updates
- Coordinate communication and email flow between internal teams, site teams, contractors, and clients
- Track subcontractor schedules and project progress updates
- Maintain daily site reports and project documentation registers
Compliance & Licence Management
- Monitor and track expiration dates for company trade licences, permits, and regulatory registrations
- Coordinate the timely renewal of company licences and compliance documentation
- Track employee certifications, insurance policies, and professional licences
- Liaise with relevant authorities and service providers to ensure ongoing compliance
- Maintain an updated compliance and renewal calendar to avoid missed deadlines
- Assist in compliance tracking for safety documentation, permits, and inspections
Requirements
- Proven administrative and coordination experience within the construction or building remediation industry
- Excellent written and verbal English communication skills for professional email coordination and stakeholder management
- High level of organisational and time-management skills with a strong attention to detail
- Demonstrated experience handling project documentation, tracking schedules, and managing compliance records
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, at an intermediate to advanced level
- Experience utilising online collaboration tools such as Microsoft Teams, OneDrive, and SharePoint
- Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment
- Reliable and self-managing when working in a remote environment
- Ability to work full-time hours aligned to Australian Eastern Standard Time business hours
Nice-to-Have Skills
- Experience liaising directly with Australian councils, regulatory authorities, or building compliance bodies
- Prior experience supporting executive-level operations and account managers simultaneously
- Familiarity with the strata, commercial, or government sectors within the Australian market
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13th-month pay
- With Government Mandated Benefits
As published by workable
First name, Last name, Email, Headline, Phone, Address, Summary, Resume, Cover letter
- We’re seeking someone who can dedicate themselves fully to the role. Please apply only if you are not currently employed in another full-time position or can transition out of it before starting. Can you confirm that you’ll be available to start this role without any conflicting commitments, including part-time, full-time, or freelance work? yes / no
- If you are shortlisted, we would like to contact you on Google Chat or MS Teams. Please provide your email ID ( e.g. "MS Teams - sample@email.com")
- Please provide a link to your LinkedIn profile account.
- Please note that as a requirement, we will implement a Time Tracker system. Its purpose is to ensure transparency for our clients, indicating our active involvement in our tasks, and to maintain an accurate record of daily working hours. Could you please confirm your willingness to use this system? yes / no
- If you are hired by us, you will be engaged under a Philippines Employment Model contract, which means your government-mandated benefits will be fully covered and seamlessly managed on your behalf. Would you be comfortable with this arrangement? yes / no
- The majority of our clients expect our staff to be available for live video chats at short notice. Do you believe you'll be able to commit if they connect with you unexpectedly? yes / no
- Please upload a 1-2 minute VIDEO recording summarising your work experiences. You can use any platform you prefer. Once recorded, upload your video to your preferred drive and share the link here. Ensure the link is accessible to anyone with the link. Record in your working area, ensure a quiet environment and maintain a professional appearance. Note that this is MANDATORY, and we cannot proceed with your application without it.
- Have you worked for an Australian client before? yes / no
- Do you have at least 2 years of experience in an operations or administrative support role? yes / no
- Do you have prior experience working within the construction or building services industry? yes / no
- Do you have experience tracking project deliverables and documentation? yes / no
- Do you have experience managing and tracking compliance licences, permits, or certifications? yes / no
- What tools and platforms are you proficient with? Please specify.
- In 100 words, please tell us about those experiences you had that is related to this role. written answer
- Do you currently have any full-time, part-time, or side commitments? If yes, how much notice do you need to render, and how soon would you be able to start and fully commit to this role?
- What motivates you to seek a new opportunity and move on from your current/previous role? written answer
- Will you require maternity/paternity leave within the next 12 months? If not, then do you have any prior planned leaves? Please specify.
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- What is your current internet service provider, and what alternative or back-up internet connection do you have in place?
- Please upload a screenshot of your internet speed test result using this link: https://fiber.google.com/speedtest/. STEPS: (1) Use Google Chrome browser (2) go to https://fiber.google.com/speedtest/ (3) Change the server to any Melbourne/Sydney provider (4) run the speed test (5) take a screenshot. upload
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- Please provide two direct report reference contacts (Name and Mobile No./Email add) written answer
- Please note that an active NBI clearance is required before we can process your application. Candidates without an active NBI clearance will not be considered until they obtain one. Do you understand and agree to this requirement? choose one
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- Please upload a digital copy of your valid NBI Clearance. We also accept a screenshot of your NBI appointment or a valid Police Clearance as an alternative. upload
- If Only Applicable: If you selected "HIT", please briefly state the reason for the HIT (if known), and how many working days you were advised it would take to process. Write N/A if not applicable. written answer