Operations and Administration Director

At The Residences, we are committed to creating an exceptional retirement living experience where residents enjoy independence, meaningful connections, and peace of mind. Our community offers restaurant-style dining, engaging social opportunities, wellness-focused amenities, and a welcoming environment where neighbors become friends and friends become family. As the Operations & Administration Director, you will help lead the systems, services, and teams that support daily operations, ensuring residents receive the high level of hospitality, service, and care that defines life at The Residences.

Position Summary:

Assist the Executive Director in establishing and maintaining adherence to all systems and processes that bring forth benchmarks for high level resident experience. Directly oversee Dining Services, Environmental Services, and Business Office

Essential Job Duties & Responsibilities:

• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Assist in recruiting, hiring, supervising, evaluating, counseling, and, if necessary, terminating employees.
• Assure adherence to Administrative/Front Desk Systems, including but not limited to:
  • Supporting Business Office Manager and Receptionists;
  • Assuring all clerical functions are performed correctly;
  • Assuring front desk environment is clean, organized, uncluttered, and hospitable.
• Assure adherence to all community Accounting Systems.
• Perform Payroll duties, including but not limited to:
  • Processing new employee paperwork, including assuring completion of employee file;
  • Assist new employee with timeclock setup;
  • Review timecard information for correctness;
  • Submitting timecard information.
• Assure adherence to Environmental Services Systems, including but not limited to:
  • Supporting Environmental Services Manager, Housekeepers and Laundry Technicians;
  • Assuring all functions are performed correctly and according to infection control standards;
• Assist in assuring adherence to Community Budget.
• Assist in assuring adherence to all Health and Safety Systems.
• Assist in assuring adherence to all Marketing Systems.
• Assist with Tours of the Community as needed.
• Perform staff duties necessary for immediate community operation in case of staffing problem.

• 2 or more years relevant and strong management experience, including strong interpersonal and communication skills.
• High level of confidentiality and professionalism.
• Demonstrate leadership ability.
• Demonstrate ability to communicate effectively in English, both verbally and in writing.
• Maintain CPR and first aid certification.
• Maintain any certifications as required by state or provincial regulations.