Operations and Customer Service Associate
Posted Updated
Description
- Co–Star is looking for an Operations and Customer Service Associate to take care of our users and our SoHo office
- You’ll be the person behind the scenes making sure things work as they should. You’ll answer questions from the millions of people who use Co–Star, identify problems before they become patterns, and help translate what we hear from users back to the team
- You’ll also keep our office stocked, organized, and running beautifully, and help bring Co–Star events to life
- Manage customer support through Zendesk, helping users with accounts, purchases, natal charts, and more
- Improve macros and automated responses so support feels efficient without feeling impersonal
- Identify recurring issues, escalate edge cases, and share useful patterns with the product team
- Use AI tools and Claude Code regularly to automate repetitive work, analyze support data, and make our customer experience workflows more efficient
- Support Co–Star events and daily office operations, from coordinating with vendors and creating a welcoming office environment to managing office equipment and ordering daily lunch
- Notice what needs to be done, take ownership, and follow it through without waiting to be asked for a wide variety of tasks
Benefits
- Fully covered $0 deductible healthcare + vision, dental, and therapy
- 401(k) + 5% matching
- Unlimited vacation + 2 week company-wide recharge at the end of each year
- Equipment budget
- 12 weeks 100% paid parental leave
- Readings with in-house astrologers
- This is a junior role for someone with good taste, excellent instincts, and a habit of noticing what needs to happen before anyone asks
- You have strong judgment and know when to solve something yourself and when to escalate it
- You have experience in customer support, hospitality, events, retail, or office operations
- You’re observant, organized, and unusually good at following through: you naturally anticipate what people will need and take care of it
- You write clearly, warmly, and like a person
- You already use AI tools in your work and are excited to use Claude Code, even if you don’t consider yourself a programmer