OPERATIONS AND CUSTOMER SERVICE COORDINATOR $20-$25 HR. (TULSA)

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compensation: LISTED ABOVE
employment type: full-time
job title: MANUFACTURINGOperations & Customer Service Coordinator
Reports To: General Manager Position Type: Full-Time 8:00AM-4:30PM MONDAY-FRIDAY
Department: Operations / Administration
Position Summary
The Operations & Customer Service Coordinator provides day-to-day administrative and operational support. This position helps keep customer orders, production information,
documentation, scheduling, shipping, and routine office processes organized and moving. The role serves as a
coordination point between customers, production, quality, purchasing, shipping, and management, while
providing cross-trained coverage for essential administrative functions and reducing the routine administrative
workload carried by operational leadership.
Essential Duties and Responsibilities
Order Administration and Operations Coordination
 Process customer purchase orders and enter accurate sales orders, job information, and required
documentation in the ERP system.
 Review incoming order information, specifications, paperwork, and requested delivery dates for
completeness and accuracy.
 Support job routing, order priorities, production scheduling, and expediting based on direction from
operational and technical personnel.
 Monitor production status, track overdue or at-risk jobs, and communicate schedule changes to the
appropriate team members.
 Coordinate with production, quality, purchasing, shipping, logistics, and outside processors to keep work
moving and information current.
 Prepare and maintain shipping paperwork, customer order records, inventory records, and operational
tracking reports.
 Support turnkey projects, outside-processing purchase orders, and related scheduling and logistics activities.
Administrative Support and Cross-Training
 Maintain organized electronic records, reports, files, and administrative tracking tools.
 Process customer and vendor setup documentation and maintain accurate contact and account information.
 Support routine credit card processing, employee onboarding paperwork, payroll administration, and other
recurring office tasks within assigned authority.
 Assist with purchasing documentation, inventory administration, invoice support, and coordination with
accounting as needed.
 Develop cross-functional proficiency in essential office and order-processing responsibilities to provide
dependable coverage during absences or workload peaks.
 Prepare operational and administrative reports for management and follow up on assigned action items.
Chromium Plating | Operations & Customer Service Coordinator
Customer Service and Communication
 Serve as a day-to-day point of contact for routine customer questions regarding order status, delivery dates,
shipments, and documentation.
 Follow up with internal departments to provide customers with accurate and timely production updates.
 Communicate schedule changes and potential delivery concerns promptly and professionally.
 Help resolve routine customer issues by coordinating with the appropriate internal team and escalating
technical, pricing, quality, or strategic matters when needed.
 Maintain accurate records of customer communications and commitments in the ERP system or designated
tracking tools.
Quoting Support
 Prepare quotations for review and approval using technical scope, routing sequence, labor assumptions,
pricing, and lead-time information provided by authorized personnel.
 Enter approved quotation information accurately and issue completed quotations to customers.
 Maintain quotation records and follow up on open quotations as directed.
 Coordinate with operational and technical personnel when required information is incomplete or unclear.
Process Improvement
 Develop and maintain standard work instructions and administrative procedures.
 Support Lean, 5S, and continuous-improvement initiatives across office and operational workflows.
 Use available technology, automation, and AI tools to improve accuracy, responsiveness, and efficiency.
 Identify communication gaps, repetitive work, and administrative delays and recommend practical
improvements.
Required Qualifications
 Associate degree preferred, or an equivalent combination of education and relevant work experience.
 Three or more years of experience in operations coordination, manufacturing administration, order
processing, customer service, or a related role preferred.
 Experience with ERP or MRP systems preferred.
 Proficiency in Microsoft Outlook, Excel, and Word.
 Experience working in a manufacturing or industrial environment is preferred.
Knowledge, Skills, and Abilities
 Strong organizational, administrative, and professional communication skills.
 Working understanding of quotations, purchase orders, sales orders, production schedules, and shipping
documentation.
 Ability to manage multiple priorities, follow through on commitments, and maintain accuracy under changing
conditions.
 Strong