Operations and Maintenance Engineer

1. On-Site Installation, Deployment, and Maintenance

• Responsible for the physical installation, rack mounting, securing, and removal of customer equipment in IDC (Internet Data Center) facilities.

• Perform power cabling (high- and low-voltage) and network cabling (fiber optic patch cables and Ethernet cables) in strict accordance with customer requirements and technical standards. Ensure proper cable management and labeling to maintain a clean, organized, standardized, and easily maintainable infrastructure.

• Responsible for diagnosing server hardware failures and replacing faulty components, including but not limited to motherboards, CPUs, memory modules (RAM), hard drives, RAID controllers, hard drive backplanes, and GPUs.

2. Project Coordination and On-Site Management

• Serve as the primary on-site technical point of contact, coordinating with data center operators, customers, logistics providers, and other stakeholders to ensure the smooth execution of equipment deployment and delivery tasks.

• Manage tools, equipment, and materials at the installation site, ensuring all activities comply with data center safety, physical security, access control, and environmental regulations.

3. Delivery Documentation and Acceptance Testing

• Record, organize, and maintain key information throughout the deployment process, including equipment asset records, port mapping tables, network topology diagrams, and photographs of rack installations and cabling. Compile comprehensive deployment and delivery reports.

• Assist customers with on-site inspections and acceptance testing, address technical inquiries, and ensure that all deliverables meet contractual requirements and technical specifications.

4. Local Spare Parts Inventory Management

• Assist customers with periodic or ad hoc inventory checks and asset verification of locally stored spare parts, as well as other spare parts management activities.

5. Process Optimization and Continuous Improvement

• Review and summarize lessons learned from deployment and delivery projects.

• Provide recommendations for improving Standard Operating Procedures (SOPs), increasing operational efficiency, and enhancing the overall quality and consistency of service delivery.

What We Are Looking For

• Technical Background: A degree or vocational qualification in Information Technology, Computer Science, Network Engineering, Telecommunications, or a related technical field is preferred.

• Relevant Experience: Previous experience in data center operations, IT infrastructure deployment, server maintenance, or hardware installation is preferred.

• Server Hardware Knowledge: Good understanding of server architecture and hardware components, including CPUs, RAM, HDDs/SSDs, RAID controllers, GPUs, and motherboards. Hands-on experience in hardware troubleshooting and component replacement is a strong advantage.

• Networking and Cabling Skills: Basic knowledge of network infrastructure, fiber optic and Ethernet cabling, structured cabling, and cable management practices.

• Data Center Operations: Familiarity with rack installation, equipment mounting, power distribution, and data center safety procedures.

• Troubleshooting Skills: Strong problem-solving abilities with a systematic approach to identifying and resolving hardware and connectivity issues.

• Documentation Skills: Ability to maintain accurate technical records, including equipment inventories, cabling documentation, port mappings, and installation reports.

• Communication Skills: Good communication and interpersonal skills, with the ability to coordinate effectively with customers, data center operators, and other stakeholders.

• Language Skills: Good command of English, both written and spoken. Finnish language skills are considered an advantage.

• Teamwork and Independence: Ability to work independently with minimal supervision while collaborating effectively within a technical team.

• Attention to Detail: A responsible, detail-oriented approach to work, with a strong commitment to quality, safety, and compliance with standard operating procedures.

• Flexibility: Willingness to work on-site in data center environments and accommodate occasional flexible working hours based on project requirements.

• Physical Capability: Ability to perform hands-on installation tasks, including lifting, moving, and mounting IT equipment in accordance with workplace safety guidelines.

Nice to Have

• Experience working in IDC facilities, colocation data centers, or large-scale IT infrastructure environments.

• Familiarity with enterprise server hardware from vendors such as Dell, HPE, Lenovo, or Supermicro.

• Experience with Linux or Windows Server operating systems.

• Basic knowledge of IP networking, TCP/IP, VLANs, switches, and network troubleshooting.

• Experience with asset management, inventory systems, and IT service management (ITSM) tools.

• Relevant industry certifications, such as CompTIA A+, Network+, CCNA, or equivalent qualifications.

• Previous experience supporting international customers or coordinating technical projects across multiple teams.