Operations and Office Manager - International Law Firm

Operations and Office Manager – International Law Firm

About the Role

Our client, a prestigious international law firm with a global presence across major financial and legal markets, is seeking an experienced Operations and Office Manager to lead the day-to-day operations of their Singapore office. This is a senior, hands-on role reporting to firm leadership, responsible for facilities, administration, HR liaison, and team management within a fast-paced professional services environment.

Key Responsibilities

People & Administration

• Oversee office administration, secretarial, and facilities/office services staff, ensuring efficient staffing and workload distribution
• Partner closely with HR on recruitment, onboarding, performance management, and employee relations matters
• Act as the office's point of contact for benefits, policy, and general HR queries, escalating complex matters as needed
• Support a positive workplace culture through employee engagement initiatives, wellness programmes, and internal events

Facilities & Operations

• Manage vendor relationships across office services (catering, security, maintenance, transport, reprographics), including RFPs and contract negotiations
• Oversee building operations including reception, mailroom, conference services, security, and building maintenance (HVAC, electrical, life safety systems)
• Support space planning, office renovations, and fit-out projects in coordination with leadership and external consultants
• Maintain knowledge of lease terms, renewal dates, and related real estate documentation

Financial Management

• Prepare and manage annual operating and capital budgets, tracking variances and expenses
• Review and approve invoices and expense reimbursements
• Support payroll processes and financial reporting for audit purposes

Leadership & Strategic Improvement

• Lead and develop a high-performing team, fostering accountability and engagement
• Identify opportunities to improve efficiency, including through use of AI and emerging technologies
• Build strong relationships with internal stakeholders (partners, business services leaders) and external parties (landlords, vendors, banks)
• Contribute to strategic planning around cost containment, risk management, and organisational development

Requirements

• Degree in Business Administration or a related field
• Minimum 5–10 years of office management/operations experience in escalating roles, ideally within a professional services or law firm environment
• Prior people management experience, with strong leadership and team-building skills
• Working knowledge of employment practices/HR processes
• Facilities and vendor/contract management experience
• Excellent written and verbal communication skills, with the ability to engage confidently with senior stakeholders
• Strong organisational skills, sound judgement, and ability to manage competing priorities in a fast-paced environment
• Prior lease negotiation or office fit-out experience is an advantage

What's on Offer

• Opportunity to work with a leading international law firm
• Broad scope role spanning operations, HR liaison, and facilities leadership
• Collaborative, professional working environment