Operations Assistant- Customer Service/Inventory Controls

• Responsible for tracking the movement of owned inventory not located within the studio. This includes, but is not limited to, items on memo/consignment to the sales team, retail partners and PR/marketing contacts.
  • Crediting memos into the inventory tracking system from items received back in the studio
  • Process transfers of memo/consignment inventory between locations
  • Track items prepared for trunk packages for customers and sales reps
  • Confirm with customers items sold on hand consignment inventory at their locations
  • Recall items back from memo/consignment locations as needed/requested
  • Reconcile memo/consignment inventory. This includes researching discrepancies by location and reporting of this inventory to supervisor/finance monthly for company financials. Work with supervisor and sales team to resolve any discrepancies in a timely fashion.
  • Process and send invoices for confirmed consignment/trunk show sales
• Responsible for timely correspondence and follow up with all customer inquiries, and in instances sales reps, via phone and email about issues such as:
  • Availability of stock for orders and viewing memos
  • Pricing inquiries
  • RMAs
    • Issue RMA numbers
    • Coordinate estimates and approvals
    • Process RMAs when received at the studio
    • Work with Order Processing Manager, Shipping and Production regarding schedule and updates of repairs.
  • Status updates of pending orders
• Responsible for being the main point of contact for servicing designated “house” accounts. These tasks include, but are not limited to:
  • Acquiring and reviewing on hand reports to identify opportunities for re-orders
  • Proactively making contact weekly to share updates and monitor performance of the brand
  • Address customer service issues as necessary
  • Processing sales orders
    • Providing written confirmation of receipt of the orders with ship dates to the customers
    • Entering orders into the system for processing
    • Working with the finance team to confirm receipt of payments for orders as applicable
    • Communicating details of orders to the retailer and/or an sales rep if applicable.

• Preparation of memos documentation for customers and sales team of product leaving the studio
• Assist in special projects, as necessary

Key Attributes for Success in Position:

• Build strong relationships with various internal departments
• Willingness to help those around you
• Ability to work with a sense of urgency
• Attention to detail
• Good communication and problem-solving skills
• Initiative to embrace new challenges and take ownership of assigned tasks
• Teachable spirit and desire for continuous improvement
• Professional attitude and appearance that reflects the Armenta brand
• Commitment to excellence
• Strong organizational skills
• Determined attitude and results driven

• 2-5 years experience
• Prior experience with inventory management preferred
• Manufacturing or retail experience is preferred
  
• Basic to intermediate skills in Excel
• Strong customer service skills
• Excellent communication skills

All your information will be kept confidential according to EEO guidelines.