Operations Assistant Manager @ Creative Hearts
Operations Assistant Manager @ Creative Hearts – Centre for Performing Arts
Singapore | Full-time | On-site @ Pandan Valley
Creative Hearts is a vibrant performing arts school for children, offering music, singing and musical theatre programmes.
We’re looking for a highly organised, proactive and dependable Operations Assistant Manager to keep our school running smoothly day to day.
This is a hands-on role for someone who notices the details, follows through without needing to be chased, communicates confidently with parents and teachers, and enjoys making things work better.
What You’ll Be Responsible For
Studio Operations
- Manage the smooth day-to-day running of the centre
- Coordinate class schedules, rooms, teachers and student arrangements
- Manage attendance, make-up lessons, trials, enrolments, withdrawals and schedule changes
- Ensure classrooms, equipment and teaching materials are ready and well maintained
- Coordinate teacher absences and replacement arrangements promptly
- Maintain accurate records and ensure administrative tasks are completed on time
- Support concert, performance, holiday programmes and event operations
- Identify potential problems early and flag or resolve them before they become bigger issues
Parents & Students
- Respond to parent enquiries promptly, warmly and professionally
- Coordinate trials, onboarding and class placements
- Follow up on enquiries and trial students
- Handle routine parent concerns independently and escalate more complex matters appropriately
- Create a welcoming and organised experience for every family
Teachers & Team
- Communicate schedules, operational information and changes clearly to teachers
- Follow up on required information and ensure deadlines are met
- Support teachers with day-to-day operational needs
- Coordinate part-time administrative staff where required
- Work closely with the Director on school priorities and projects
Who We’re Looking For
You are:
- Extremely organised and detail-oriented
- Proactive
- Someone with strong ownership and follow-through
- Able to juggle multiple priorities without losing track of details
- Confident communicating with parents, teachers and colleagues
- Warm and friendly, while still professional and firm when necessary
- Calm and resourceful when something goes wrong
- Comfortable learning new systems and digital tools
- Able to work independently and use good judgement
- A team player who genuinely cares about doing things well
Experience in education, enrichment, performing arts, hospitality, customer service or centre operations would be an advantage.
Previous supervisory or operations experience is preferred.
Working Hours
This is a 5-day work week and includes weekend work.
Applicants must be comfortable working on Saturdays and Sundays as these are our busiest teaching days. You will be given a few weekends off per month.
Weekday hours will generally include afternoons and evenings.
Why Creative Hearts?
Creative Hearts is an established children’s performing arts school built around creativity, confidence and a genuine love of music and performance.
You’ll work closely with the founder and have the opportunity to take real ownership of the school’s operations as we continue to grow.
We’re looking for someone who doesn’t just want to do admin.
We’re looking for someone who wants to make things run smoothly and make a real difference!