Operations Assistant

Scope of role

To provide day-to-day technical and operational support for server environment for both hardware and software. Work with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.

Key responsibilities:

· Support and train others to support Ontec systems including monitoring, diagnostics, troubleshooting, and repair;

· Help in defining system hardware and software specifications and configurations;

· Design, implement, upgrade, test and troubleshoot systems and applications at Ontec and customer locations;

· Define and maintain system standards, reliability and performance requirements for Ontec production operations;

· Recommends hardware and software solutions, including new acquisitions and upgrades;

· Administer and train others to administer production systems and applications, and document configurations and procedures;

· Maintains passwords, data integrity and file system security for the server environment;

· Work with internal and external customers, vendors and other support technicians to determine and implement adjustments to achieve optimum system performance;

· Document, report, track problems to appropriate vendors or departments

Requirements

Key requirements:

· Tertiary Engineering Qualification or equivalent(advantageous)

· Minimum 2 years technical industry experience(advantageous)

· Basic knowledge of meters and IoT devices and systems(advantageous)

· Direct Customer engagement experience;

· Contact Centre Support background;

· Proficiency in English, Xhosa and/or Zulu (written and verbal) advantageous

· The use of appropriate business language when communicating with customers;

· Must have good analytical skills;

· Skilled in MS Office (Excel, Word, PowerPoint);