Operations Associate (1 year contract, convertible to perm)
Summary
Process contracts, orders, and invoices while resolving billing disputes and improving operational workflows in a cybersecurity company.
Job Description
Operations
- Process contracts, orders, invoices and ensure all documentation comply with revenue and company policy
- Works with Sales, Project Management, Competency Towers and Customers to assist resolution to customer billing investigations and disputes
- Prepare and follow up on renewals, terminations and planning for reporting and insights to Sales Team
- Challenge legacy policies and procedures that complicate quote, order, invoice and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
- Provide proactive feedback to improve sales and support workflows (in systems) to work more effective and efficient
- Assist in ad hoc projects and tasks
Requirements
- CAN-DO attitude
- Ability to work independently as well as within a team in a fast-paced environment
- Ability to demonstrate creativity and analytical skills in problem solving
- Ability to work on multiple projects simultaneously and react to changing priorities
- Excellent interpersonal and communication skills
- Strong ability to build trusted relationships with both internal and external stakeholders on a regular basis in relation to ongoing projects and operational trouble shooting
- Detail oriented, meticulous, systematic and possess strong documentation skills
- Good in Excel for reporting purposes