Operations Automation Lead

Operations Automation Lead

• Drive operational toil elimination by translating support troubleshooting into code-driven, self-healing automation workflows and managing project backlogs across cross-regional teams.
• Requires 6+ years in DevOps/SRE/CSI governance, expertise in process mapping, practical literacy in Python, Go, or Bash, enterprise observability (Dynatrace, Datadog, Grafana), and ITIL collaboration.

Woolworths Group India is partnering exclusively with Zinnov Group to recruit for this position.

About this role

This role drives the strategic eradication of operational manual repetition ("toil") across the Center of Enablement within W Digital. Acting as the Continuous Service Improvement (CSI) bridge between the frontline Support Core and engineering pipelines, the Operations Automation Lead analyzes support workloads, diagnoses repetitive operational friction, defines automated runbook parameters, and guides an engineering team to turn human troubleshooting routines into code-driven, self-healing software loops.

What youll do

• Toil Analytics & Queue Auditing: Conduct daily audits of ticket logs and alerts across W Digital domains to uncover recurring manual verifications, routine data resets, and system check patterns.
• Automation Requirements Definition: Collaborate directly with frontline support engineers to translate manual, text-heavy troubleshooting steps into structured logical workflows and technical specifications for script development.
• Automation Backlog & Project Prioritization: Manage the centralized backlog of automation opportunities, prioritizing high-impact toil-elimination projects across domains.
• Cross-Regional Alignment: Partner closely with Sydney-based Operations Specialists to verify that automated workflows adhere to localized domain guardrails and retail trade safety windows.
• Engineering Mentorship & Upskilling: Coach and guide associate and intermediate engineers to adopt code-first, automation-centric mindsets and practices.
• Out-of-Hours & On-Call Triage: Participate in an on-call rotation to monitor critical alerts, perform pre-trade health checks, and execute standard remediation runbooks outside core business hours, escalating issues that exceed runbook scope.

What youll bring

• DevOps / SRE / CSI Governance: 6+ years of hands-on experience in modern DevOps, SRE process governance, continuous service improvement (CSI), or operational workflow optimization within large-scale IT environments.
• Process Mapping & Workflow Automation: Expert ability to deconstruct complex, manual runbooks into abstract logic diagrams, structured flowcharts, and automated runbook criteria.
• Scripting Language Literacy: Functional competence in automation languages and scripting patterns (such as Python, Go, and Bash) to evaluate, review, and validate developed scripts.
• Observability & Alert Tracing: Practical skill navigating enterprise observability suites (e.g., Dynatrace, Datadog, Grafana) to pinpoint alert sources and isolate repetitive failure signals.
• ITIL & Data Tagging Collaboration: Demonstrated experience working alongside ITIL and analytics teams to improve ticket classification and expose recurring problem loops.
• Intolerance for Manual Inefficiency: Possesses an active bias against manual, repetitive tasks, instinctively looking to transform human interventions into software automation.
• Bridging Communication: Exceptional capability to shift legacy operational mindsets, articulate technical automation paths, and build bridges between frontline support teams and software engineering groups.
• Analytical Problem Solving: Skilled at dissecting multi-step human troubleshooting patterns and structuring them into repeatable, automated decision trees.
• Collaborative Mindset: Thrives on aligning cross-functional teams and partnering across borders to safeguard trade safety and optimize overall system reliability.

What youll experience

• Be a part of Australias largest retailer
• Constant mentoring and training provided
• Generous performance based bonus
• 20 days annual leave
• A flexible approach to work
• Premium insurance coverage for you and your dependants

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our teams diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Your Personal Data

By submitting your application, you acknowledge and consent to Zinnov Management Consulting Private Limited and its subsidiaries (Zinnov) and/or Woolworths Group Limited and its subsidiaries (Woolworths Group) collecting, processing and disclosing your personal information, including any sensitive personal information provided by you, for the purposes of managing the recruitment process, assessing your suitability for employment, communicating with you regarding your application, and, where appropriate, considering you for future employment opportunities, to the extent relevant. If your application is successful, Zinnov and/ or Woolworths Group will also use your personal information, including sensitive personal information, for managing your ongoing working relationship.

Your personal information will be handled, in accordance with applicable privacy laws.

To learn more about how we collect, use, disclose and safeguard your personal information, including your privacy rights, please refer to the Zinnov Privacy Policy and Woolworths Group Team Member Privacy Notice.