Operations & Client Delivery Manager

Role Overview

Manta is building the operational backbone for prior authorization management in ophthalmology. As our Operations & Client Delivery Manager, you will own the day-to-day execution and continuous improvement of Manta’s clinical operations — ensuring that surgical and injection workflows run reliably, teams are supported, clients are delighted, and product development stays grounded in real operational needs.

This is a hybrid role spanning operations leadership, client implementation, capacity planning, quality management, and product feedback loops. You’ll manage our growing Philippines-based operations team, partner directly with the product team on workflow design and feature requirements, and serve as the escalation point for complex cases and client communication.

This is a hands-on builder role in an early-stage company — ideal for someone who thrives in ambiguity, enjoys designing systems from scratch, and knows how to turn messy real-world processes into clean, scalable operations.

Key Responsibilities

Operations Leadership

Manage and support the Philippines-based operations team responsible for eligibility checks, prior authorization processing, and case follow-up
Define and maintain daily work queues and processing workflows in Manta
Establish clear ownership, escalation paths, and quality standards across teams
Provide coaching, training, and performance feedback to team members
Serve as the primary escalation point for complex or high-risk cases

Client Delivery & Implementation

Lead onboarding and rollout of new provider practices onto the Manta platform
Translate client-specific workflows into Manta configuration and operating procedures
Act as primary point of contact for operational questions from provider offices
Coordinate communication on ineligible cases, denied authorizations, and schedule changes
Build trusted client relationships through reliability and transparency

Capacity & SLA Management

Forecast upcoming workload based on scheduled procedures and renewal cycles
Monitor daily and monthly processing volumes and backlog risk
Define and track SLAs (eligibility turnaround, PA submission timing, approval rates)
Identify when additional staffing or process changes are needed
Report operational performance trends to leadership

Quality & Risk Management

Implement audit and exception views to catch missed steps or aging cases
Ensure data consistency between Manta and provider EHR systems
Reduce manual QA burden through process design and automation
Lead root-cause analysis on errors or client-impacting issues

Product Partnership

Translate frontline operational pain points into product requirements
Partner with product and engineering on feature prioritization
Test and validate new workflow features before deployment
Help design automation rules for eligibility, PA discovery, and renewals
Ensure product changes improve real operational outcomes

What Success Looks Like

Philippines operations team runs independently with minimal manual oversight
No surgeries occur without eligibility or authorization clearance
Prior authorizations are followed up on reliably with no silent aging
Client practices experience clear communication and predictable turnaround
Product roadmap reflects real operational needs, not theoretical workflows
Founder time shifts from firefighting to strategic growth

Ideal Background

5–10+ years in healthcare operations, revenue cycle, or prior authorization workflows
Experience managing offshore or distributed operations teams
Proven ability to design and implement new operational processes
Strong client-facing communication and stakeholder management
Comfort working with product and engineering teams in early-stage tech
Ability to balance hands-on execution with system-level thinking

Traits That Will Thrive Here

Systems thinker who naturally sees bottlenecks and builds structure
Calm under pressure and confident making judgment calls
Enjoys building from scratch more than inheriting polished systems
Clear, concise communicator across clinical, technical, and operational worlds
Deep ownership mindset — problems are simply “things to solve”

Benefits & Perks

We take care of our team so you can focus on doing your best work. Our benefits package is designed to support you and your family completely.

🏥 Best-in-Class Health Coverage

100% Paid Premiums for You & Family: We cover 100% of the monthly premiums for Medical, Dental, and Vision insurance for both you and your dependents. No deductions from your paycheck for basic coverage—peace of mind for the whole family.
HSA/FSA Options: Pre-tax accounts to help pay for out-of-pocket costs, with a generous employer contribution to your HSA.

🌴 Work-Life Balance

Unlimited Paid Time Off (PTO): We trust you to manage your time. Whether it’s a two-week vacation, a mental health day, or a Friday afternoon off, take the time you need to recharge without worrying about an accrual balance.
Flexible Schedules: We focus on impact, not hours. Establish a schedule that works for your life, including flexible start/stop times.
Remote-Friendly: Work from home, from a coffee shop, or from the office—wherever you are most productive.
Paid Parental Leave: Generous fully paid leave for all new parents (birth and non-birth) to support your growing family.

💰 Financial Well-being

Competitive Compensation: Top-of-market salary packages and meaningful equity/stock options.
401(k) Plan

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