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Operations Coordinator - AU FMCG E-Commerce

Position: Operations Coordinator

Salary: AUD 1,600 to AUD 1,800 per month depending on skills and experience

Working Hours & Conditions: Mondays to Fridays; 8:00 AM to 5:00 PM AEST

ABOUT THE ROLE

We're looking for an Operations Coordinator to join our team, reporting into the Head of Operations and partnering closely with departments across the business — from customer service to commercial teams. This is a hands-on role for someone who thrives on keeping complex, multi-region operations running smoothly.

What You'll Do

Retail & Wholesale Operations

  • Check stock availability against incoming B2B and wholesale orders, flagging any gaps to the relevant internal teams
  • Own the order confirmation workflow end-to-end — from sales order entry through to on-time, in-full delivery
  • Process and issue invoices against Purchase Orders, staying on top of month-end deadlines
  • Help set up logistics and systems for new wholesale partners coming on board
  • Keep the Operations Handbook current as processes evolve
  • Jump in wherever needed to support Operations and Customer Service with ad hoc tasks and projects

Warehouse & Inventory Management

  • Act as the main point of contact with warehouses for new product setup, launch briefs, promotions, and activations
  • Track order fulfilment against agreed KPIs for online orders
  • Oversee stock levels for Bali Body bundles across all markets, proactively topping up to avoid stockouts and building new kitting guides as needed
  • Coordinate product dispatches for influencers, retail samples, and PR
  • Manage work orders for both new and existing SKUs
  • Support the broader product lifecycle process from launch through to discontinuation

Requirements

  • Minimum 3 years of experience in an operations, supply chain, or logistics coordination role — ideally within an FMCG, retail, or eCommerce environment
  • Proven experience managing B2B or wholesale order workflows end-to-end, including order entry, invoicing, and fulfilment tracking across multiple channels or markets
  • Demonstrated experience managing inventory across multiple SKUs and markets, with a track record of identifying and resolving stock discrepancy or stockout risks before they escalate
  • Experience coordinating with third-party warehouse or 3PL partners, including product setup, work orders, and fulfilment KPI tracking
  • Advanced Microsoft Excel proficiency — must be comfortable building and maintaining spreadsheets for inventory tracking, reporting, and reconciliation (pivot tables, VLOOKUPs/XLOOKUPs, and data validation as a baseline)
  • Experience with Cin7 is a strong plus
  • Experience with EDI ordering is a strong plus
  • Excellent communication skills and a track record of managing relationships across stakeholders
  • Sharp organisational instincts, with the flexibility to reprioritise when things shift
  • Self-motivated and disciplined, equally comfortable working solo or as part of a team
  • A commercial, results-driven mindset
  • Comfortable operating at pace, without losing attention to detail
  • A collaborative, can-do attitude
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What this application asks

workable

First name, Last name, Email, Phone, Address, Resume

  • Do you have a minimum 3 years of experience in an operations, supply chain, or logistics coordination role — ideally within an FMCG, retail, or eCommerce environment yes / no
  • How many years of experience do you have in managing B2B or wholesale order workflows end-to-end, including order entry, invoicing, and fulfilment tracking across multiple channels or markets?
  • How many years of experience managing inventory across multiple SKUs and markets, with a track record of identifying and resolving stock discrepancy or stockout risks before they escalate?
  • Do you have experience coordinating with third-party warehouse or 3PL partners, including product setup, work orders, and fulfilment KPI tracking? yes / no
  • Do you have advanced Microsoft Excel proficiency — must be comfortable building and maintaining spreadsheets for inventory tracking, reporting, and reconciliation (pivot tables, VLOOKUPs/XLOOKUPs, and data validation as a baseline) ? yes / no
  • Do you have experience with Cin7 ? yes / no
  • Do you have experience with EDI ordering? yes / no
  • If selected, how soon can you start?
  • Are you amenable to working under an Independent Contractor arrangement? (You will be responsible for managing your own income tax and insurance. This is a results-based contract where you provide your own home-office equipment, and you are not entitled to paid leave—such as annual or sick leave—standard for traditional employment.) yes / no
  • What will be your asking salary based on the budget stated in the job ad? written answer

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