Operations Coordinator

Key Responsibilities

• Provide professional and responsive customer service.

• Handle customer enquiries via phone calls.

• Attend to customer complaints promptly and coordinate with the relevant departments to provide appropriate solutions or alternatives, following through to ensure closure.

• Check and compile service reports before sending them to customers.

• Perform other ad-hoc operational and administrative duties as assigned.

Requirements

• Strong problem-solving, critical-thinking and analytical skills.

• Good organisational and time-management skills, with the ability to manage multiple tasks effectively.

• Adaptable and able to work in a fast-paced environment.