Operations Coordinator

Due to growth, we’re looking for good customer service Operations Coordinator to join our team. As part of your role, you will be responsible for the below duties:

• Provide excellent customer service to clients
• Handle phone calls and emails
• Schedule and coordinate with Clients and Technicians for service appointments and follow ups
• Handle customer complaints timely and follow up with department in charge to provide appropriate solutions and/or alternatives. Follow up to ensure closure
• Communicate effectively, maintain and establish close rapport with clients
• Creating contracts and services into in-house programme and uploading of supporting documents
• Monitor cash collection by technicians in your team
• Check and compile service reports before sending to customers
• Prepare invoices accurately prior to send out to customers
• Attend to meeting with customers as and when required
• Preparing of reports requested by customers as and when required
• Perform all other ad-hoc duties as and when required

What we’re looking for:

Operations Coordinator

• Min 2-5 years of relevant experiences
• Proficient in MS Office
• Problem-solving with critical thinking and analytical skills
• Ability to be flexible, multitask and learn in a fast-paced environment
• Self-driven nature with strong attention to detail
• Professional customer service skills

Benefits:

• Basic Salary $2,600 -$3,500
• Company welfares & Benefits
• Opportunity for career progression and development

If you would like to know more, apply today as we’d love to hear from you!