Operations Coordinator

POSITION OVERVIEW

Develops implements, disseminates, and administers operations strategies and objectives to ensure the achievement of organization’s goals and objectives. Manages the operations function in conjunction with business growth, introduction of new operational systems, meeting organizational financial objectives, and meeting organizational goals in relation to safety, quality of care, and timely delivery of services.

SUPERVISION RECEIVED:

Reports to Office Manager and Physician

SUPERVISION EXERCISED:

Provides support and leadership to Office Manager and Physician

ROLE AND RESPONSIBILITIES:

• Assists with operational issues.
• Regularly performs practice assessments with improvement recommendations communicated with office manager and physicians.
• Assists with running office/department meetings as needed by the office/department.
• Collaborates with the Quality Team in ensuring new staff receive initial training, assuming full responsibility for ongoing support, training, and goal setting.
• Attends Office Contacts Meeting, EHR Super User call, and any other training/educational offering delivered by PHC or their affiliate.
• Manages customer service programs and initiatives
• Assists with new business development.
• Uses data to provide benchmarks used in goal setting.
• Recommends new policies and updates to the Administrative Team.
• Maintains strictest confidentiality.
• Ensures that offices operate in compliance with established rules and regulations, involving direct supervision when there is a perceived issue.
• Communicate effectively with unsatisfied patients to get results that satisfy the patient and protect PHC